Internal Manager Operational Risk
Development Bank of Singapore
Total years of experience :15 years, 0 Months
Preparation & Ongoing review of Retail Banking Process notes pertaining to Account services, Asset Management, AML monitoring and ATM Operations.
Designed Standard Operating Procedures for Banking systems like Finacle 10.2, MS CRM, TIBCO Workflow and many more.
Monitor operational activities and highlight any risks or process gaps to Unit Operational Risk Manager.
Performing regulatory & statutory reporting to RBI, SEBI, Indian Banking Association & DICGC.
Designed the Data Loss prevention policy for Digital banking and Implemented optimal controls to mitigate operational risks.
Prepared process flows in MS Visio for banking process notes for BAU banking activities.
Conduct internal audits on monthly/quarterly basis & present unit health as part of ongoing Risk Forum to senior management.
Conducted Retail banking process training for bank employees.
Lead Digitization project for de-commissioning of User Defined Manual Applications or excels basis implemention of LAVASTORM application forRetail banking operations.
Cleared 3 Bank-wide Retail banking TRegional Audits including ATM operations, Digital Customer onboarding journey and A/c services with a Satisfactory Rating.
Setup Risk framework for Payment operations routed through IMPS, NEFT, RTGS and UPI transactions.
Designed the process for merchant checkout reconciliation for Bill Desk and Tech Process.
Implemented AGILE methodology for conduction of RCSA for Retail banking, Branch banking and Digital banking operations.
Handled Reconciliation of multiple bank accounts of the company.
Worked on Banking discrepancies taking place post reconciliations.
Supervised and coached new trainees.
Designed an entire Standard Operating Procedure to simplify process for new comers and clients.
In-Depth analysis and trace to resolve client queries.
Ran regular audits to ensure compliance of data.
Delegation of duties and tasks to subordinates on a daily basis.
Creating and sending of EOD reports and data to clients.
Coordination with onshore clients on a regular basis to keep the process up to date.
Resolving Billing disputes of clients.
Sales of Handset contracts.
Provide training to new recruits on handset troubleshooting.
Take team huddles to ensure colleagues are up to date with the process updates.
Handling customer grievances through email correspondences.
Received multiple recognition from Head of department, customers and clients for providing swift resolutions to complex queries.
Broadband Troubleshooting.
Router Configuration.
Resolving broad band contract queries.
Sales of Broadband contracts.
Making Outbound Calls to US Based clients.
Debt collection of Credit card and Ambulance bills.
Ensured US based FDCPA laws are followed.
Awarded BEST UPCOMING COLLECTOR for year 2009.
MBA in Finance and Supply chain management.
Ranked 1st in the Institute. Diploma Course Consisted of: Supply Chain Management Retail Management Material Management Air Cargo Import and Export International Logistics.
2007-08 - Completed HSC-Indian Community School, Kuwait
2005-06 - Completed SSC-Indian Community School, Kuwait
