أليس enachi

September 2013- Present: Flydubai, Dubai, United Arab Emirates

December 2007- August 2013: Flight Attendant, Gulf Air, Kingdom of Bahrain

* Providing a professional service to our guests
* Ensuring the comfort and safety of our guests throughout the flight in both business and economy class
* Offering a formal and friendly service needs to our guests in order to reassure the maximum comfort during their flight from the moment they board the aircraft till they disembark
* Accountable for all aspects of aircraft preparation, catering, cabin appearance and cleanliness, service delivery, and on board equipment and stock
* Promoting the sale of duty-free products by offering variety to the interested customers and make sure they are aware of the current promotions
Doing routine safety checks before takeoff, cruise, top of descent, landing and after landing
* Welcoming passengers as they board the plane and helping them finding their seats, assist with their luggage and confirm with them any special pre flight requests
* Attending pre-flight briefings
* Demonstrating the safety and first aid proceduresto follow in an emergency situation
* Ensuring prompt departures and providing guidance and assistance in various emergency and non-emergency situations
* Assisting in providing constant informational updates to passengers
* Maintaining a high level of professional conduct and personal appearance
* Giving first aid when necessary

* AIRCRAFT TRAINING: Airbus 319, 320, 321, 330, 340, Boeing 737-800
* Additional information: * October 2009-2013 holding the position of Grooming Monitor -thus being responsible of the maintenance of flight attendants grooming standard throughout the flight and advising through
Seconded by Royal Bahrain- thus had several times the opportunity to assist our VIP customers and provide the highest standards of customer service in order to make sure that their journeys exceed their expectations

2006 -2007: Customer Support Agent, WEBHELP, Galati, Romania
- Responding to the demands of our customers, users of telephone and Internet
- Providing our clients a better understanding of our offers and services
- Explaining to our clients our methods of billing
- Responsible for our clients Internet accounts
- Offering technological support of processes that affect customer's experience at the frontline interface between the customer and the organization, using: phone, IM, chat, email, web and combinations of all media.