Operations Manager
A-Plus Management and Consultation
Total years of experience :10 years, 11 Months
Directed operations of multiple commercial, hospitality, healthcare and entertainment projects, covering complete teams including operations, facility management, customer service and guest relations, sales and leasing, marketing, and finance and accounting.
Created an opportunity for government owned investment firm to fund launch of project under the Ministry of Antiquities providing estimated ROI of 23% during the first 6 years of operation
Implemented cost saving initiative for a regional shopping mall achieving 28% overall cost reduction through head count reduction, energy saving and effective warehouse management
Increased average dues collection rate by 16% through dividing roles across different departments
Launched a comprehensive marketing campaign for a mixed-use property utilizing ATL and BTL advertising, resulting in increased footfall by 31% and boosting sales conversion rate by 4%
Led lease extension negotiations with international retail franchises group to increase rent by 21% and
extend contracts by 3 years
Headed cross-functional team from operations, finance, human resources and legal to receive Joint Commission International (JCI) certification in January 2018 for healthcare client
Orchestrated turn-around project for commercial real estate partner increasing staff productivity by 17% and reducing costs by over 6%
Supervised construction and fit-out project for neighborhood shopping mall completing the project on schedule according to project CPS and using 106% of set budget for the project
Headed engineering team for can production category consisting of two high speed production lines and a team of 12 mechanical technicians.
Developed innovative training and performance monitoring systems to exceed production targets by over 4% across five high-speed production lines
Improved true and net efficiencies of cans category consisting of three production lines by over 11% over four years achieving net efficiency of 98% and true efficiency of 85%
Managed two reverse osmosis plants decreasing water losses by over 11% improving the overall efficiency by over 6%.
Operating non-functioning waste water treatment plant to improve quality of outgoing waste water and eliminating penalty incurred by public water treatment company saving over $35, 000 annually
Achieved highest Total Productive Maintenance score across PepsiCo Egypt in 2016 achieving a score of 96%
Awarded Environment, Health and Safety excellence award in 2017 by achieving compliance score of 100% in unplanned external audit
Completed construction and commissioning of 355ml SKU ahead of scheduled project end date within 98% of the set budget
Increased productivity of can category engineering team by 43% through launching operate-maintain project in category and reducing engineering headcount by 50% over 8 months
Graduated PepsiCo Operations Academy with cumulative score of 85%
Dean's List, Module E
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