Network Support Engineer
IBM
Total years of experience :4 years, 6 Months
• Sep/2014 - Present - IBM, Al Ra'idah Digital City (RDC) / King Abdullah Financial District (KAFD Project, Riyadh, Saudi Arabia
Network Engineer
- Perform Technical Operations for ITCC/KAFD campuses having an excess of 120 towers and more than 240 floors
- Install/configure/test of cisco (6500/4500/3400) MTR/FTR UPE switches and routers
- Member of Network Operation Center (NOC) Engineers
- Raise trouble tickets with vendors’ TAC support
- Monitor Network Infrastructure performance
- Preform weekly/monthly PMR for MTRs and FTRs
- Proactively manage and monitor critical IT systems with policy-based resource allocation, network, security, storage and systems management solutions via IBM Tivoli software
- Operate, maintain and dispose of enterprise assets via IBM Maximo software
- Develop technical documents (HLD, MOP, Inventory..etc)
- Perform network hardware and software troubleshooting
- Raise Incidents using IBM TSRM
- Perform site readiness inspections
- Perform upgrades of Cisco IOS/SMU of network devices
- Maintain routers and switches configuration
- Generate daily/weekly/monthly operational management reports for: Site Readiness, Surveys, Port tracking, Trouble Tickets Status, Customer network performance, etc.)
- Supervise on-site contractor’s implementation engineers
• Feb/2014 - Sep/2014 - Almajal Alarabi ICT, Riyadh, Saudi Arabia
Pre-Sales - Network Engineer
- RFP/RFI Analysis
- Conduct Site Surveys
- Design Network Diagrams
- Obtaining quotations from suppliers
- Prepare Project Implementation Plans
- Prepare Technical Proposal
- Prepare Pre-sales Presentations
- Bid Preparation & Submission
Completed Bids: MOI MIFON ($100M), MOF IP-Telephony ($300K), KSU Hospital Infrastructure Expansion ($5M), RSAF Network Integration ($8M), MOH Hail/Tabuk Hospital IT Infrastructure ($3M).
Awarded Two Appreciation Certificates for Exemplary & Hardworking Efforts, Signed by the Group President.
Technical & Pre-sales training on HP solutions for:
HP Network Management "HP NNM
HP Systems Management "HP Operations Manager
HP IT Service Management "HP IT Service Manager
VMware Server: Installation, Configuration, Network Integration, Virtual Machines.