Client Sales Manager
Arabian Enterprise Incubators
Total years of experience :18 years, 9 Months
Improve an organization’s market position and achieve financial growth.
Defines long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions.
Prospect for new clients by networking, cold calling, advertising or other means of generating interest from potential clients.
Plan persuasive approaches and pitches that will convince potential clients to do business with the company.
Develop a rapport with new clients, and set targets for sales and provide support that will continually improve the relationship. Also required to grow and retain existing accounts by presenting new solutions and services to clients.
• Mawten Technology and Construction (Pre-casted concrete) Riyadh/ Saudi Arabia - Corporate Services Manager - August 2012 - to date
Responsibilities: 1. Set overall objectives and priorities for the Corporate Services Function in line with the vision, mission, and line business objectives.
2. Develop and oversee the implementation of policies, procedures and controls covering all areas of corporate services activities.
3. Ensure the effective achievement of Corporate Services functional objectives through the leadership of the department; setting individual objectives, developing and motivating staff, provision of formal and informal feedback and appraisal in order to maximize subordinate and departmental performance.
4. Propose and participate in the preparation of the Corporate Services Function annual budget plans in accordance with the Finance Department guidelines.
5. Provide purchasing services ensuring that all procurement transactions and expenditure are executed in accordance with the approved budget and that all are labeled and recorded.
Running the office in a smooth way, eliminating all confusion by taking the guess work out of how our business is supposed to flow, guided employees and filled in for any absent co-worker, and reviewed all outgoing e-mails. Made sure that supplies are used consciously and minimized expenses, which was effective by eliminating 20% of the expenses from previous months.
• Four Seasons Hotels and Resorts (Riyadh/ Saudi Arabia) - Front office Supervisor - July 2008 - July 2012.
Responsibilities: 1. Directing the staff in welcoming and registering hotel guests, explaining the accommodation and establishing the methods of payment, and checking guests out of the hotel.
2. Responding to a wide variety of guest requests by accurately assessing the guest needs, adding personal recommendation to achieve maximum guest satisfaction.
3. Resolving guest complaints, handling all guest interaction with the highest level of hospitality and professionalism.
4. Handling reservations, changes, and cancellations in the absence of the reservation department.
Keep a busy desk running smoothly, completely revamped the client billing system to ensure bills are now sent out on schedule, resolved an inherited four-month backlog in three weeks, took over troubleshooting the phone system so that the I.T. department didn't have to do it, and regularly garnered praise from callers and visitors to the Front office for my helpfulness.
• Blom Bank S.A.L. (Beirut/ Lebanon) - marketing & sales specialist - June 2007- October 2007
Responsibilities: 1. Using my interpersonal and communication skills to generate referral business, leads, and relationships with individuals, existing clients, past clients, and Real Estate Professionals.
2. Participate in training for marketing, sales, and scenario techniques to effectively sell, package, and close consumer mortgages.
3. Provide the loan package to the loan processor for review, stacking, and pre-submission audit.
Increased the business database as well as my territories client base, participating in training sessions led by a team of extremely professional executives in the field, which led to increase in our total sales by half for that period of the year.
• Movenpick Hotels & Resorts (Cairo/Egypt) - Butler with HRH Prince Turkey Ben Abdel Aziz Al Saud - March 2005 September 2005
Responsibilities: Set the dining table and make everything ready for the coming meal, as well as serving food and beverages to the Princess and all the invitees.
Full satisfaction for my services throughout the time spent with his royal highness.
• Holiday Inn Hotels and Resorts (Intercontinental Hotels Group) Beirut/ Lebanon - F&B 2003 - 2005
Responsibilities: 4. Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
5. Collect payments from customers.
6. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
7. Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
8. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required and clear tables.
Getting full knowledge about fine dining at a reputable restaurant, from a scratch to being able to ensure full satisfaction of the guests, in a professional way.
• Master's degree, Business Administration, Atlanta University, GPA 3.57/4 (May 2012)
• Bachelor's degree, Business Administration/ Hospitality management, GPA 3.41/4 (May 2006)