جعفر على طيار

Road Transport Specialist | For UAE & GULF Operations

• Coordinated schedules and communicated changes to customers.
• Worked with service providers to resolve issues and correct delays.
• Researched affordable transportation methods.
• Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.
• Planned and oversaw trucking activities.
• Submitted detailed reports on mileage, fuel, border charges, tool tickets, maintenance and other necessary expenditures during drives.
• Guaranteed safe and on-time vehicle arrival by closely monitoring through tracking software.
• Followed strict delivery schedules and routes to deliver cargo and products on various types of vehicles according to tight timetables.
• Answered passenger questions and provided information about schedules, routes, payment options and company regulations.

• Directed shipping and receiving of wide range of products daily.
• Conducted research to address shipping errors and packaging mistakes.
• Formed strategic partnerships, established metrics and participated in complex negotiations.
• Expedited resolutions of shipping errors and packaging mistakes.
• Coordinated dispatching of drivers to accomplish daily delivery requirements.
• Implemented strategies to improve processes, systems and behavior.
• Organized importation of items via air and ocean.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Team leader for logistics and systems personnel and property accountability and reconciliation team, ensuring compliance with company directives.
• Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
• Prepared updated shipment reports for executives and clients.
• Worked with vendors to schedule daily pickups and weekly deliveries.
• Communicated with freight forwarders and carriers to facilitate favorable partnerships and reduce costs.
• Negotiated with different freight companies and received annual contracts resulting in cost savings of 18%.
• Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
• Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
• Led value-added customer service team that consistently over-delivered on customer expectations.
• Delivered substantial cost savings by securing discounts from third-party logistics services providers.
• Managed monthly freight cost reporting processes.
• Monitored and complied with strict budgets by negotiating freight in alignment with needs and specifications.
• Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
• Successfully completed the target of deliveries of new items to company's valued clients Enoc Petroleum, Zoom Minimart, Zoom Market, Adonc, Emarat filling stations, Carrefour Hyper / Super Markets, Cirkle K Super Mart all over U.A.E.

E-Commerce ( Transportation Mobile Application )

• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Determined operational strategies to bring procedures and personnel in line with company values.
• Communicated clear objectives and implemented hands-on strategies resulting in peak performance.
• Planned, organized, and delegated operational activities to handle fore castes business volume.
• Planned and managed crew schedules to align with business and project demands.
• Performed root cause analysis to develop optimal solutions and mitigate risks.
• Spearheaded service providers training programs and utilized conflict management techniques to optimize customer satisfaction and retention.
• Implemented tracking and reporting systems to leverage business intelligence data.
• Collaborated cross-functionally to coordinate information flow across teams and support operations.
• Adopted and integrated process and technology solutions to boost efficiency.
• Tracked and analyzed business trends to optimize procedures and workflow.
• Organized resources and teams to manage needs and coordinate operational support.
• Managed customer experiences with a close eye on customer and team member interactions, touch points, and methods of engagement.
• Built a strong, resilient team by identifying and on boarding highly qualified services providing companies & individuals.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Helped build and review master service agreements for work eligibility. Identified and resolved unauthorized, unsafe or ineffective practices.
• Advanced productivity KPI's by leading training on procedures and safety practices.
• Worked with service providers to resolve issues and correct delays.
• Researched affordable transportation methods and performed safety audits on equipment.
• Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Identified issues, analyzed information and provided solutions to problems.
• Conducted research, gathered information from multiple sources and presented results.
• Created plans and communicated deadlines to complete projects on time.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

• Completed projects by effectively delegating tasks and overseeing employee performance.
• Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
• Suggested actionable improvements to increase efficiency and reduce expenses.
• Proactively identified and solved complex problems that impacted management and business direction.
• Monitored projects availability and costs to optimize resource utilization.
• Liaised with team to define project scope, timelines, resources, and requirements.
• Verified achievement of routing and delivery goals in collaboration with hub leaders.
• Helped resolve capacity shortfalls and better meet transportation expectations by changing organizational or personnel strategies.
• Established capacity, cost, and service benchmarks for carriers and reviewed performance on continuous basis.
• Boosted profits with continuous improvement strategies focused on eliminating empty loads, optimizing routes, and negotiating more favorable contracts.
• Look after the Sales, Operations & maintenance of 150 vehicles fleet.
• Cooperate accounts handling Like Unilever, Nestle, P&G, Gulf Foods, Grand Mills Floor & Feeds, Dynamic Motions, Deal Distribution & Rak Ceramics.
• Managed deliveries for Grand Mills Floor & Feed for their more than 500 distributors in all over U.A.E through different trucks ranges from 01 Ton Pickup to 25 Tons Trailers.
• Managed to arrange deliveries of Unilever for their local distribution setup within U.A.E and all over the Gulf region. (Kuwait, Qatar, Bahrain, Saudi Arabia & Oman).
• Managing more than 200 Operational & sales Staff.
• Oversaw team of service professionals focused on Customer Services
• Ensured the implementation of efficient logistics while retaining quality standards.
• Supervised logistics team and offered productive feedback.
• Supervised maintenance team and effectively delegated assignments to optimize processes.
• Provided all drivers with pertinent safety materials regarding rules and regulations.
• Trained drivers to manage time effectively, improving overall mileage performance.
• Used transportation analysis tools and updated tracking software to improve operations performance.
• Line haul carrier performance management (e.g. on-time truck performance).
• Ensured compliance with all state and federal transportation regulations.
• Determined client requirements and resolved issues.
• Developed key performance indicators to ensure quality.
• Implemented efficient vehicle disbursement procedures.
• Prepared and reviewed vehicle maintenance reports.
• Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
• Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
• Maintained the highest standard of the fleet ensuring safe to drive and comply with H&S and Operators License standards
• Supervised in maintaining sounds freeway operations by: guiding essential control room operation decisions, developing special event response plans, participating in post-incident analysis exercises, and by ensuring that staff resources are being tasked in an impactful manner

Nad Shabeeb Waste Management EST.
(Khalfan Transport EST).

Operations In-charge & Business Development Executive

• Managed team of employees, overseeing hiring, training, and professional growth of employees.
• Created plans and communicated deadlines to complete projects on time.
• Drove operational improvements which resulted in savings and improved profit margins.
• Prepared collection route schedules.
• Reviewed efficiency of waste collection techniques.
• Ensured that safety standards were followed.
• Implemented the execution of safe and effective collection techniques.
• Responded to and investigated accidents involving hazardous materials
• Responsible for the comprehensive training and auditing of the operations staff
• Responsible for the organizational management and direct supervision of the operations staff, facilitating a cohesive and balanced operation
• Acts as the primary point of contact, on-site, for the client agency.
• Handled calls to address customer inquiries and concerns.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Ensure a safe and legal operation of the fleet: interpret with RTA (Road & Transport Authorities) & municipalities (Dubai and Sharjah) for Transportation standards and regulations, comprising hours of service, inspections, licensing, and permitting.
• Establish and ensure proper documentation and retention methods are employed and service performance is maintained for all customers.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Prepared reports and briefs to aid in planning, policy formulation, and problem-solving.

CARGO & SPEEDEX COURIER

• Administered branch sales, service, and operational activities in line with company vision and goals.
• Achieved targets consistently using successful branch partnerships and marketing initiatives.
• Leveraged workforce planning tools, setting clear expectations, and fostering strong sense of collaboration.
• Maintained customer satisfaction using relationship-driven approaches and strong conflict mediation skills.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Used coordination and planning skills to achieve results according to schedule.
• Improved operations through consistent hard work and dedication.
• Led warehouse improvement initiatives to advance operational efficiencies.
• Advised clients on transportation and payment methods.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Oversee all operational procedures and policies.
• Led a cross-functional team with representatives from customer service, quality, IT, sourcing, logistics and shipping to timely and effective support regarding any issue.
• Planned and directed workflow for20 Operational & Customer Services staff..
• Distributed daily workload to ensure all Departments complete work on time.
• Oversaw the daily operation of the transportation department.
• Managed the logistics of route schedules and a fleet of 25 delivery trucks and 55 bike couriers.
• Managed the hiring and training of all delivery couriers.
• Ensure the delivery of customer service excellence.
• Meet with dealers, end-users, and the sales force to define new product requirements and work with product development to document these requirements in product specifications.
• Managed all product launches into 8 branch locations of this key account and coordinated new product training for the 100 key account representatives.
• Developed team communications and information for meetings.
• Drove operational improvements which resulted in savings and improved profit margins.

• Maintained safety with effective monitoring and employee training.
• Distributed cargo to maximize use of space.
• Directed ground crews in loading, unloading, securing, and staging of aircraft cargo.
• Collaborated with team members to achieve target results.
• Received and processed all cargo into cargo management system.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Ensure teamwork in meeting cargo loading and unloading standards to meet airline on-time performance standards.
• Ensure that all cargo scheduled for the flight are loaded and manifested.
• Advise clients on transportation and payment methods.
• Prepare manifests showing baggage, mail, and freight weights on airplanes, and transmit data to destinations.
• Determine method of shipment, and prepare bills of lading, invoices, and other shipping documents.
• Estimate freight or postal rates, and record shipment costs and weights.
• Enter shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods.
• Retrieve stored items and trace lost shipments as necessary.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Promoted diligence and culture of safety for drivers and warehouse operations.
• Revised and developed procedures to reduce risk and achieve compliance.
• Supervised shipping and receiving, distribution, and workplace safety.
• Kept detailed records of inventories and merchandise inventory transactions.
• Ensured the Warehouse Team on assigned shift is meeting service level objectives.
• Managed risk, supervised and enforced safety policies and practices.
• Coordinated and ensured training of Warehouse associates, including Loading / Unloading procedures.
• Developed Loaders and Floor Specialists by setting clear expectations, providing feedback, teaching and coaching.
• Compiled employee evaluations and reviews.
• Documented performance-related activity in the warehouse and developed a plan of action to correct negative situations.
• Supervised Overflow product movement at least building.
• Supervised shipping and handling operations.
• Oversaw inventory control levels and verified compliance with storage and organization processes.
• Recorded information, shortages and discrepancies to keep records current and accurate.