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Ali Mohammed Hasan Al-Saffar, Solutions Manager

Ali Mohammed Hasan Al-Saffar

Solutions Manager ·LTech Pro

Saudi Arabia

Diploma, Technical Support

Work experience

Total years of experience: 20 years, 1 months

Solutions Manager

July 2017 - Present

LTech Pro

Dammam, Saudi Arabia

July 2017 - Present

responsible for the development and sales of LTECH POR Software, Application and Services solutions and value directly to customers. By using a combination of LTECH POR and non-LTECH POR offerings, services, labor, assets, hardware, and software products, the Technical Solution Manager leads the creation of the value proposition, the solution and associated cost cases for complex, multi-year opportunities which meet the customer's requirements and assist in solving their business problems. The technical directions established by the Solution Manager are the foundation of LTECH POR's solution and heavily influence sales, human resource, contract and delivery strategies for the engagement. The Solution Manager owns the definition of the technical solution and is the primary source of engagement management and solution design for the given deal.

Company industry:
IT Services
Job role:
Information Technology

Web and Mobile Application Developer

January 2014 - July 2017

Rawabi Holding Company

Khobar, Saudi Arabia

January 2014 - July 2017

Highlights:
Certified Manager on June 07, 2015
Xamarin Certified Mobile Developer on June 08, 2014


Key Responsibilities:
• C#, ASP.NET, WPF, CSS, Silverlight, Windows 8, Windows Phone, and Xamarin iOS/Android Developer.
•Deployed SQL Server 2008/2012.
•Managing SharePoint 2013/ Rawabi Websites (HTML/CSS Websites).
•Deployed and Developed CMS ASP.NET Websites, SharePoint 2013.

Company industry:
IT Services
Job role:
Information Technology

Desktop Support Technician

April 2011 - January 2014

Rawabi Holding Company

Khobar, Saudi Arabia

April 2011 - January 2014

Highlights:
Bestowed with a Rawabi Holding Best Performance Employee Award of 2013.
• Bestowed with a Microsoft Contributor Award in developing in year 2012.

Key Responsibilities:
• Managing overall desktop support operations, acting as a central point of contact for resolution of all network/software issues in accordance with ITIL practices.
• Identifying project requirements and providing necessary support for ensuring efficient implementation of new technology and solutions to various business units.
• Monitoring status of user problems/ requests and generating statistical reports for the upper management, to ensure that service level agreements are met.
• Installing and configuring company networks as per standard operating procedures and resolving network performance issues in coordination with network analysts.
• Providing technical support for maintaining LAN/WAN including the hubs, switches, routers, firewalls.
• Supporting change management process to track hardware/ software change, sought opportunities to add value to business processes while actively focusing on revenue generation.
• Testing latest service packs and feature enhancements, to improve the overall system goals of stability, performance and availability.
• Providing troubleshooting support and administration of computer systems, networks and implementing all hardware and software solutions.
• Performing an array of tasks associated with resolving IT problems, maintaining hardware inventory records, updating anti-virus systems and ensuring data back up while assuring compliance with organizational policies.
• Incorporating enhancements by analyzing and identifying areas for modification and investigating new technologies and making recommendations to the upper management.

Company industry:
Administration Support Services
Job role:
Information Technology

IT Field Support Technician (Computer & Network Technician )

March 2008 - March 2011

Nabors Arabia Company Limited

Eastern Province, Saudi Arabia

March 2008 - March 2011

Nabors Arabia Company Limited is the world’s largest contracting company in Saudi Arabia specializing in drilling of oil and gas wells.

Key Responsibilities:
• Handled an array of tasks associated with up gradation and maintenance of hardware/software systems, operating network systems whilst ascertained strict compliance with company’s quality standards.
• Performed regular system checks to ensure optimum system performance, provided technical support and monitored system performance reports for anomalies and implemented immediate remedial measures.
• Examined routine preventive measures with a view to monitor network security, organized computer operations and provided efficient technical support.
• Installed and configured networks as per standard operating procedures and resolved network performance issues in coordination with network analysts.
• Troubleshoot and identified technical problems, implemented corrective measures to resolve the same and recommended the management regarding necessary enhancements.
• Kept abreast of latest technological advancements and developed the potentials of the same to respond to distinctive/special needs of the organization.

Company industry:
Oil & Gas
Job role:
Information Technology

Software/Hardware Maintenance Technician

June 2004 - March 2006

Own Business

Eastern Province, Saudi Arabia

June 2004 - March 2006

Key Responsibilities:
• Installed software, hardware and network systems, provided maintenance solutions for the same in the best interest of the clients.
• Strove continually to improve the quality and efficiency of services provided and ensured business objectives are met.
• Designed customized strategic technical/business solutions considering functional aspects and client needs.
• Devised strategies to augment sales and improve market share. Developed new clients by pursuing business opportunities with strategic targets and cultivated effective relationships with existing and potential clients.
• Proffered efficient backup solutions, endeavored to acquire maintenance contracts to position the company as one of the best technical solution providers in the market.
• Oversaw recruitment/training, performed associate evaluations and ensured application of company policies and ethics.

Previous Professional Experience:
• January 2007 - February 2008: Cashier and Customer Service, Little Caesars, Saudi Arabia

Company industry:
Technical Maintenance & Repair
Job role:
Information Technology

Education

College of Technology

September 2007

September 2007

Diploma, Technical Support

Saudi Arabia

Other Trainings & Certifications: • Microsoft Most Valuable Contributor Award • Networking Technology - Level 1, Al-Alamiah Institute • ICDL Syllabus version 4.0

Skills

Windows Azure
Expert
Windows Azure
Expert
ASP.NET
Expert
ASP.NET
Expert
Technical Service
Expert
Technical Service
Expert
System Administration
Expert
System Administration
Expert
Computer Hardware
Expert
Computer Hardware
Expert
Leadership, Team Building, Motivation, Communication, Ability to Work under Pressure
Expert
Leadership, Team Building, Motivation, Communication, Ability to Work under Pressure
Expert
Installation, Administration, Upgradation, Troubleshooting System Anomalies, Performance Tuning
Expert
Installation, Administration, Upgradation, Troubleshooting System Anomalies, Performance Tuning
Expert
MS Building Windows 8 Store Application, MS Windows 8 Developer, MS Windows Azure Overview
Expert
MS Building Windows 8 Store Application, MS Windows 8 Developer, MS Windows Azure Overview
Expert
MS Windows Azure Developer, MS SQL Server 2012 Community Launch
Expert
MS Windows Azure Developer, MS SQL Server 2012 Community Launch
Expert
MS SharePoint 2010 UI Customizations with Ribbon and Dialogs, Cisco Events 2011
Expert
MS SharePoint 2010 UI Customizations with Ribbon and Dialogs, Cisco Events 2011
Expert
Analytical Ability, Critical Thinking, Decision Making and Problem Solving, Time Management
Expert
Analytical Ability, Critical Thinking, Decision Making and Problem Solving, Time Management
Expert
C#/ASP.NET/WPF/Silverlight/ Windows 8/ Windows Phone Developer
Intermediate
C#/ASP.NET/WPF/Silverlight/ Windows 8/ Windows Phone Developer
Intermediate
Xamarin iOS/Android Developer
Intermediate
Xamarin iOS/Android Developer
Intermediate
Windows Azure
Expert
Windows Azure
Expert
ASP.NET
Expert
ASP.NET
Expert
Technical Service
Expert
Technical Service
Expert
System Administration
Expert
System Administration
Expert
Computer Hardware
Expert
Computer Hardware
Expert

Languages

English
Expert
Arabic
Expert

Training and Certifications

Certifications
Certified Manager
Jun 2015
Xamarin Certified Mobile Developer
Jun 2014 - Jun 2015
Microsoft Most Valuable Contributor Award
Microsoft
May 2011 - Jun 2011
Business Writing Skills
Mawhiba Training Center
May 2012 - May 2012

Recommendations

Deleted User

Nov 2012

Nov 2012

Help Desk Unit HeadManager

Ali Alsaffar # 10132 is currently designated as a Desktop Support Technician. He is very knowledgeable of Rawabi Holding systems and technologies. He is a hard worker and very dedicated to perform the following with minimum supervision. • To provide first line helpdesk support to clients, assisting them with hardware and software problems via phone, email and site support. • To coordinate the purchase of client’s IT related equipment. • To facilitate IT related office services. • To assist computer users with necessary training and guidance. • To develop and revise training materials and procedures.