علي مرهج

● Sold prepaid sim cards for virgin mobile within assigned territory and
kept record for sales.
● Provide good services to customers and maintained good
relationship with them.
● Engaged with customers in a sincere and friendly manner and solve
their technical issues.
● Learned about competitor's products consumer interest and
concerns in order to answer questions and provide more complete
information.
● Consistently hit and exceed sales target.

● Provide technical support to all departments and responding in a
timely manner to service issues and requests.
● Managing G suite and Microsoft 365 accounts for all staff and setting
up accounts for new users.
● Installing and configuring computer hardware, software, systems,
networks, printers and scanners.
● Installing high-level software security systems.
● Training staff on newly installed hardware and software systems.

• Assisting the teacher to provide students set of technical support
processes.
• Installation and administration of windows operating systems and
required programs.
• Administration and running computer labs during sessions.
• Participated in various events at the college as one of the operation
team work.

● Provide computers maintenance services.
● Technical support service.
● Customer engagement and satisfaction.
● Assisting customers in selection and purchase their items.
● Dealing with customers in a professional and diplomatic way

• Receive/answer all customers inquires on timely basis in
coordination with internal (pre-sale/technical support) teams.
• Ensure that the customer requirement is understood and clearly
noted down.
• Excellent active listening and learning skills.
• Willingness to work on rotational shifts and weekends.
• Good negotiation and problem-solving skills.