Front Office Supervisor
Sheraton Hotel
Total years of experience :6 years, 3 Months
2010-Present Sheraton Hotel Riyadh, Front Office Supervisor
• Worked at reception to see the smooth operation an control the mistakes
• Carried out check-in and check-out duties.
• Adhered strictly to hotel policy and regulations.
• Employee of the Month May 2011.
• Resolved customer complaints and requests.
• Attended Seminar and course's regarding Consumer satisfaction and
Servicing.
• Catered to the needs and requirements of individuality amongst guests.
• Worked irregular hours to ensure full customer satisfaction 24hrs a day.
• Ensures complete run of operations in a smooth and pleasant manner.
• Duly carried out Night Manager duties to checks and filled in required night
• Employee of the Month June 2012.
2006-2010 Serena Hotel Faisalabad, Pakistan
Duty Manager
• Worked as a receptionist.
• Carried out check-in and check-out duties.
• Adhered strictly to hotel policy and regulations.
• Promoted to the rank of Guest relation officer.
• Employee of the Month June 06
• Resolved customer complaints and requests.
• Attended Seminar and course's regarding Consumer satisfaction and servicing.
• Catered to the needs and requirements of individuality amongst guests.
• Letter of excellence with regards to servicing guests beyond expectations.
• Duly carried out night checks and filled in required reports.
• Worked irregular hours to ensure full customer satisfaction 24hrs a day.
• Finally promoted to the rank of Duty Manager.
• Ensures complete run of operations in a smooth and pleasant manner.
• Work allocation amongst available staff distributed.
• Assisted and conducted numerous staff training.
1999-2001 Punjab University Lahore, Pakistan • Bachelor of Commerce.
1997-1999 Punjab Technical Board Lahore, Pakistan • Diploma In Commerce