إلينا Bessonoa

• Managing the team of 15 people (consist of accounts, sales and office admin staff)
• Verifying daily sales reports.
• Obtaining necessary certificates (from local authorities, as well as from International institutes).
• Meeting with customers/ clients in order to establish fruitful cooperation.
• Creating company’s website from scratch.
• Maintaining office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
• Maintaining office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Designing and implementing office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
• Conducting daily/ weekly & monthly meetings in order to control the work flow and achieve a better results
• Completing operational requirements by scheduling and assigning employees; following up on work results.
• Evaluating and managing staff performance.
• Design and implement office policies and procedures
• Oversee adherence to office policies and procedures
• Analyzing and monitoring internal processes
• Implementing procedural and policy changes to improve operational efficiency
• Keeping management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Maintaining office staff by recruiting, selecting, orienting, and training employees.
• Maintaining office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Achieving financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Contributing a team effort by accomplishing related results as needed.
• Keeping a track on all payment collection from the customers/ clients
• Obtaining necessary certificate & approvals from the concerned authorities

• Directly reporting to Managing Director. Provides administrative /secretarial support and perform many duties such as: scheduling, writing and replying of the correspondence, provide quotation and report for all projects, emailing, handling visitors, routing callers, and answering questions and requests.
• Prepare a schedule of appointment and meeting of Managing Director and Head of the Department.
• Compose and reply all business inquiry letters, correspondences, email and Minutes of Meeting for MD approval.
• Assisting MD and Head of Department for Business and personal matters, providing legal reports, offer letters to Clients and other necessary documents.
• Handle and provide proper and full information from customers’ and clients to be reported to MD.
• Capable of handling day-to-day office operation and maintenance, office supplies and facility and equipment Screening incoming calls and emails
• Preparing payroll and leave salaries for employees.
• Monitoring the daily attendance
• Handling queries and complains from the employees and discussing same with higher management
• Renewal of annual Health Insurance Policy, provision of all relevant employee information, addition and deletion of employees in health insurance
• Processing company announcements for all HR related topics.
• Maintaining Leave Applications and Sick Leave records.
• Scheduling and monitoring employee’s leaves, making sure there is no overlap and proper replacement has been appointed.
• Arranging employment visas for employees (new visas as well as renewal)
• Schedule staff’s visa, medical, coordinating with other internal and external departments.
• Collecting all necessary documentation, required for visa and work permits to be processed.
• Organizing visas for holiday and business related travel for managers, as required.
• Responding to staff queries on Visa/ Labour/ Passport related matters.
• Ensure all visas, medical and labour permits are up to date and arrange timely renewal.
• Assist in all general inquiries concerning labour and immigration matters
• Advises management in appropriate resolution of employee relations issues.
• Listening to grievances and implementing disciplinary procedures.
• Creation and implementation of company's policies and procedures.
• Provide advice and guidance on individual employee relations cases, ensuring that these are well managed and meet the requirements.
• Working with senior managers, coaching them and advising them on employee challenges.
• Keep up to date with legal developments and advise management on compliance and risk factors.
• Managing talent and succession planning.
• Shortlisting applicants for interview using a variety of selection techniques including psychometric testing

• Directly reporting to Managing Director. Provides administrative /secretarial support and perform many duties such as: scheduling, writing and replying of the correspondence, provide quotation and report for all projects, emailing, handling visitors, routing callers, and answering questions and requests.
• Prepare a schedule of appointment and meeting of Managing Director and Head of the Department.
• Compose and reply all business inquiry letters, correspondences, email and Minutes of Meeting for MD approval.
• Assisting MD and Head of Department for Business and personal matters, providing legal reports, offer letters to Clients and other necessary documents.
• Handle and provide proper and full information from customers’ and clients to be reported to MD.
• Capable of handling day-to-day office operation and maintenance, office supplies and facility and equipment Screening incoming calls and emails
• Negotiations with suppliers and clients
• Organizing business meetings
• Scheduling General Manager’s diary
• Documents filing
• Preparing & follow up the inquiries, quotations etc.
• Preparing daily and monthly reports
• Creating and modifying documents such as invoices, reports, and letters using MS Office.
• Oversee all aspects of general office coordination.
• Preparing letters and documents
• Receive and sort mail and deliveries
• Organizing travel arrangements and hotels
• Preparing proposals
• Handling customer queries
• Taking minutes of meeting
• Arranging all hotel & tickets booking for business/holidays trips for higher management.
• Creating, updating and maintaining systematic registers logs for all type of documents (incoming and outgoing)

• Tours calculations
• Screening incoming calls and emails
• Creating tour programs on demand of partners/clients
• Concluding contracts with hotels
• Negotiations with partners
• Organization of business meetings
• Preparing the tour offers
• Preparing invoices
• Coordinating with drivers, tour guides etc. in order to control the quality of services

• Providing administrative support
• Create and modify documents such as invoices, reports, and letters using MS Office.
• Collect and maintain inventory of office equipment and supplies
• Oversee all aspects of general office coordination.
• Prepare letters and documents
• Receive and sort mail and deliveries
• Schedule appointments
• Screening incoming calls and taking messages.
• Documents filing
• Organizing business meetings
• Organizing travel arrangements and hotels
• Preparing proposals