Quality Assurance manager
logicose
Total years of experience :3 years, 8 Months
My Role:
• Headed QA department - monitored & improved performance of sales and customer service teams
• Guided sales team on engagement and management of clients - enhancing long term relationships
• Understood digital marketing services (SEO, Content Production, PPC, App Development, Social Media Marketing & more) catering to client needs
• Had full responsibility for creation of KPI & data inspection analyzing trends
• Presented weekly analytical reports to head of sales other departments enhancing sales growth
• Liaised with other teams providing problem solving & dynamic strategies for client growth
• Showed a record of improving sales and reduced client turnover
• Responsible for recruitment process of over 10 departments.
• Responsible for designing employee engagement and recognition programs.
• Implemented diversity, equity and inclusion initiatives.
• To attend job fairs to bring in local talent for long term and seasonal positions
• Handle employee grievances.
• Conduct training programs.
• Off-boarding employees.
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