Senior Manager- Facilities
Asteco Property Management
Total years of experience :20 years, 10 Months
Asteco Property Management has over 27 year experience in the property market. I was appointed in their Facilities Management Division in 2007. As the first employee hired and reporting directly to the Head of Department, I was instrumental in the development from the ground up to what is now a fully fledged Facilities Management department. From inception to present the department has grown and expanded, to manage a diverse portfolio of properties, including low and high rise towers, villa compounds, warehouses & financial institutions.
• Direct and manage inbound and/or outbound site operations to ensure that the operations
staff execute service agreements at or above the customer's standards.
• Plan and monitor daily staffing schedules adjusting to ensure adequate staffing levels that support
operational demands and business objectives.
• Manage and oversee administrative functions of policy and procedures efficiently in a timely
manner and meeting all compliance requirements.
• Maintain a clean, professional and safe working environment by frequently scheduling
inspections.
• Member of Senior Management Team which is responsible for implementing client initiatives, developing cost saving strategies and creating best practices and key performance indicators
• Developed new management templates to outline and track performance by job function
• Utilise clear communications skills to motivate staff and develop effective working relationships
with peers, executives and clients.
• Manage purchase of capital goods, tools, material and other equipment single handed.
• Ensure safety methods, practices and programs are implemented, maintained and audited.
• Manage and maintain budgets for each development in line with client directive.
• Forecast budgets and variances and approval of the same from the clients.
ACHIEVEMENTS
• Directed research, development, and implementation of a new software program used by the Engineering department, which included Customer management, maintenance work record per individual unit, inventory, purchase and sale of items, all under a common program.
• Setup a department material store for maintenance spares, with processes for procurement, vendor management, inventory planning and transportation.
• Training of safe working practice to all department personnel as per industry standard.
• Team leader in the Internal fit out of the new Asteco office and assisted in relocation of second office.
• Directed fit out for several other smaller Satellite offices including offices on the Palm, Dubai Marina and Jumeirah Lake towers.
• Solely responsible for acquiring permits for building and modifications from authorities in the Jebel Ali free Zone.
Presently in charge for all related Facility Management and Tenant related services for the operation of;
• Rolex Tower
• Capricorn Tower
• Bin Lahej Building - Sheikh Al Adroosi
• 40 Villa Compound - Al Otaiba
• 55 Villas - Abu Dhabi Royal Family
• Palm Jumeirah - Individually Owned Villa’s
• Other “A” Grade developments in Dubai under the Asteco umbrella.
• Directed setup and handover of operations post BCC for developments such as;
The Executive Office, Latifa Tower, Maze Tower, Oceana Residences, Tiara Residences.
These involve building management, subcontractor management, tenant management and fit out and asset management.
• Setup services for over 150 new retail stores opened by the company throughout the USA.
• Setup of advanced services like Fire & Burglar Alarms, Business License Procurement, and Ordering of Fixtures and store Utilities, Running Job fairs for local Personnel Hire.
• Align staff resources with work flow requirements.
• Preview and analysis of sensitive information critical to strategic planning, Provide up to date operational information to teams in the field at various projects.
• Directed operations in collaboration with senior management from multiple departments.
• Assess daily activities and create reports for Senior Management and address their queries.
Selected Contributions
• Successfully coordinated all services for over 100 store setups within the span of 9 months, consistently having all services scheduled and provided on time, meeting all deadlines and as per “ISO” Standardisation.
• Reduce costs to company of services by scheduling vendors/agencies well in advance, also negotiating prices and cost of items. Using “national vendors” wherever cost effective to guarantee quality of service.
• Negotiating services and contract terms with agencies to provide the best service at the most cost efficient rates.
• Advanced training of all current employees of the company, in advanced methods of customer service.
• Scheduled training for over 3000 staff for the U K based “3” Telecommunication service provider.
• Implemented new shift planning system, which increased schedule accuracy by 25%.
• Part of the new hire selection team.
• Implemented quality control for 30 teams consisting of 500 members in total.
• Analyse interactions with customer and give productive feedback to improve customer satisfaction and guarantee continuity of business reducing the risk of legal claims.