Customer Support Executive( 1Exp)
Aegis
Total years of experience :1 years, 3 Months
Provided detailed product information to customers to support informed decision-making. Ensured customer service stayed excellent, attentive and helpful by proactively going the extra mile to assist customer needs. Provided customers with follow-up emails and other documentation as needed to promote customer support excellence. Maintained advanced product knowledge to ensure customers received accurate information. Built and maintained excellent relationships with customers, promoting high levels of customer retention. Maintained excellent customer satisfaction by assisting and helping them with any questions, stock queries and complaints. Built and maintained strong working relationships with colleagues, assisting each other to solve customer queries.
Plan, prepare and deliver lesson plans and instructional materials that facilitate active learning. Develops schemes of work, lesson plans and tests that are in accordance with established procedures. Instruct and monitor students in the use of learning materials and equipment.
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