Zainab Abdul Raheem

Responsibilities - Customer service
 Responsible for handling two different business—General Mills and Powdered Soft drink.
 Sharing confirmed orders with planning to ensure timely availability of required stocks.
 Booking sales order in Oracle as per the required dates by the customer.
 Arranging loading of orders as per the shipping schedules of respective destinations.
 Providing required documents for preparing Export Documents as per UAE law and customer's requirement.
 Maintaining a log sheet of all orders for easy availability.
 Monthly material review as per the current stock and demand.
 Following up for import orders in order to ensure receipt of material as per the need by date.
 Replenishment of stocks as per the safety stock quantity.
 Sharing material forecast with managers on monthly basis.
Maintained 100% process adherence and productivity in respective field.
 Order Processing - Ensure accurate and timely execution of assigned customer’s orders from receiving of Order
through eventual delivery of Order.
 Communicate any order issues with customer and work to resolve them according to company policies and
customer’s requirements.
 Confirm and coordinate with suppliers regarding product availability, pricing and delivery.
 Coordinate order related interactions with other functional areas including Sales, Marketing, Operations, and
Planning, Finance, Warehouse and Supply Chain groups within the company.
 Ability to work unsupervised
 Presenting monthly KPI (Key Performer Indicators). And continuously working on Process improvement.
 Monitor orders as per customer requested delivery period.
 Export tracker for all inbound/outbound shipments and providing shipment information (Ex. Packing List,
invoice) and reconciliation of B/L ED Ministry docs and dispatching the documents to the customers.
 Ensuring all paperwork and invoices are checked & handed to the finance team, ensuring accurate invoicing in
Oracle.
Responsibilities -Warehouse (Bakery Ingredient Division)
 Responsible for handling transport and transfer inventory and coordinating with logistics and maintain
accurate inventory levels.
 Monitor shipments, inventory once released from the warehouse.
 Coordinated the interface between logistics functions such as procurement, transportation, and warehousing
to ensure efficient, timely, and cost effective support to the customer all over GCC.
 Ensuring quality and timely completion of the dispatches Export/Local as per the Company standards.
 Preparing Export Documents (COO, Health Certificate and Attestation of Invoice from Chamber Of Commerce)
and verifying it before the dispatch.
 Prepare MIS reports for Management.
 Managing inbound discrepancies (Ex. shortages, damages, quality etc)
 Preparing documents for thoroughness and completeness and prepare additional documentation when
necessary.
 To coordinate with Procurement department for receiving of goods items from suppliers as per Purchase Order
specifications.
 To support Operation department in timely issuance of goods/items on regular basis.
 Efficiently managing Warehouse operations to ensure timely loading / un-loading of vehicles.
 To effectively control product losses/damages (wastages) as per set standards during product
Storage/handling according to FIFO rules.
 Control inventory levels by conducting physical counts, reconciling with data storage system.
 Keep track of non-moving stock and inform the management for further action.
Responsibilities -Warehouse (London Dairy Parlors)
 Reconciliation of London Dairy Parlors inventory by preparing monthly reports from My micros of receiving,
inter Parlors transfer and wastages and analyzing the variances and reporting to the management.
 Responsible for monthly physical stock audit by visiting parlors to reconcile the stock.

Job Profile:

• Handling Customers, as the front line staff.
• Responsible for various processes/ operations and reporting to Manager.
• Maintaining reports/ documents for the smooth movement of operations
• Resolving customer queries, providing services and products to customer.

Job Profile:

• Over all (6years) 4 years of experience in Collections and 2 years in Human Resources / part of Recruitment/“Onboard Team” Perform reference and background checks.

Responsibilities (HR)

• Interact with Senior Human Resource Representatives and Department Management to review descriptions and schedule interviews as well as understand specific job requirements, company profiles, interview and hiring process.

• Utilize internet job boards (Monster, Naukri) employee/candidate referrals, in-house database, and Open-houses to source qualified candidates.

• Develop a client base through cold calling, networking and professional organizations.

• Manage full-cycle recruitment process (including screening resumes and candidates, managing interview process and negotiating offers).

• Conduct interviews, both over the phone and in person, to evaluate potential candidates and schedule on-site client interviews.

• Manage both candidate and client database (Resource tracking).

• Forwarding interviewer feedback to the next level.

• Perform reference and background checks.

• Arranging final round interviews for successful candidates with process managers/clients.
• Arranging trainings for employees.
• Sending details to verification team for verification of candidate’s documents and sometimes also handled the verification of resumes.
• Completing onboard formalities.
• Facilitating in arranging quarterly/annual events.
• Conducting fun at work activities on weekly basis to keep the energy level of employees high.
• Completing of formalities for relieving an employee.

Responsibilities (Collections)

• Making outbound calls to US customers for collection purposes against their dues on (Early stage and Late stage customers) PLCC (Private Labelled Credit Cards).
• Maintain the number of calls per day and achieve the Target within the specified time-frames.
• Updating client on daily collection status.
• Coordinating new hire in understanding the process.

Achievements

• Maintained 100% process adherence and productivity in respective field.
• Awarded as a Best Performer for Maintaining Service Quality and being Customer Centric.
• Was awarded as the Star of the Month five times.
• Up skilled to deliver soft skills training
• Developed as master trainer for all the processes in Collections COE