Brand & Store Manager
David Webb New York
Total years of experience :23 years, 6 Months
• Successfully open and establish the first jewelry store in Doha, marking the brand's first venture in the Middle East and outside the United States
• Formulate and execute strategic brand plans to establish and grow brand awareness in the Middle East market, identifying market opportunities and developing initiatives to capture market share
• Manage all aspects of brand communication, including advertising, public relations, digital marketing, and social media to ensure consistent brand messaging
• Provide strong leadership and guidance to the management team, fostering a culture of collaboration and high performance
• Establish and track KPIs to monitor store performance, identifying areas for improvement and implementing corrective actions to achieve operational and financial goals
• Manage inventory levels, stock turnover and movement to optimize product availability and minimize stockouts, while preparing yearly orders and coordinating with suppliers to ensure timely replenishment and inventory accuracy
• Initiated and managed the opening of the first DJULA Paris fine jewelry store in Qatar under Alfaisal Holding Company, and successfully expanded operations by opening a second store in 2022
• Organized and executed various events such as exhibitions, photo shoots, and store openings to promote brand awareness and enhance customer engagement
• Recruited, trained, and managed a high-performing team of staff members, ensuring alignment with brand standards and goals, fostering a positive work environment and promoting professional development
• Conducted thorough analysis of sales data, market trends, and customer preferences to identify opportunities and challenges
• Developed and executed comprehensive business plans, including marketing, retail, and operational strategies aligned with DJULA Paris brand guidelines and objectives
• Opened a new branch and took full responsibility for the day-to-day operations of all branches, ensuring smooth functioning of sales, customer service, and administrative processes
• Drove sales performance across branches by implementing effective sales strategies and promotional activities, while ensuring high standards of customer service delivery
• Followed up on customer orders and repairs, ensuring timely completion and customer satisfaction, while addressing their inquiries and concerns promptly
• Monitored and improved the efficiency of support functions including IT systems, HR processes, marketing campaigns, and financial operations
• Ensured adherence to company policies, rules, regulations, and procedures across all branches, implementing measures to maintain high standards of operational compliance and ethical practices
• Managed the distribution of a clothing line in the northern area, ensuring efficient and timely delivery of products to retail outlets and customers
• Created innovative and effective sales and marketing strategies tailored to the assigned territory to increase brand awareness and drive sales growth
• Monitored the performance of the sales team, tracking individual and team sales targets, and providing feedback and support as needed
• Prepared regular reports and presentations for senior management, outlining sales performance, achievements, and areas for development
Managing a high volume fine jewelry department
“5 Index MasterCard departments”
Duties: Draw up plans & presentations for the new 5 Index MasterCard card, preparing reports for the bank dealing with, recruiting & training, developing training materials, follow up clients’ applications, preparing monthly bonuses, working on new computer programs, forecast & projections, customer service, sales.
, office training, preparing clients’ offers &reports, follow up on sales representatives’ paper works, selling advertising spaces in the business directory for big companies, clerical duties, marketing studies, customer service.