Customer Operations Executive
Exinity- forextime
Total des années d'expérience :13 years, 3 Mois
Customer operations representative at Exinity-Forextime (Financial and Trading services) Being part of a Global team and operating with three different departments daily, reporting to Head of customer operations
Back office:
Handling the payment operations from deposits to withdrawals Approving payment documents for processing transactions Monitoring rates and updating them on the system regularly
Account opening:
Reviewing and processing new registered accounts from all over the world with respect to compliance regulations of each country
Updating registered accounts
Customer support:
Handling Customer care and support with high quality of customer service
Responding and assisting clients through their requests and journey with the company services Coordinating and assisting clients through Email, Calls, Live chat and social media channels.
Media coordinator at Tourism and Cultural Authority-Cultural programs and Heritage Festivals Committee - Abu Dhabi, UAE
Assisted in development and implementation of multiple campaigns, media plans, and projects
Events/festivals covered: Al Dhafra festival; Million Poet program; Prince of Poets, Liwa Date festival; Liwa Auction Date, Tan-Tan festival in Morocco; AL Dhafra water Festival; ADIHEX.
• Develop the annual media plan and propose the necessary budget.
• Oversee the production of publications and publications of the Committee.
• Design and supervise the implementation of the media campaigns.
- Connect with media representatives locally and internationally to cover the events.
- Make all the proper reservations (hotel, ticket, transport…) for the coverage.
- Follow up regularly to ensure the best media coverage
• Review and follow up on the publication of press releases.
• Manage and update the website and social media pages
• Communicate with media platforms in Arab and foreign countries
• Conduct market research to identify social media best practices and trends
• Edit articles, brochures… (social media, website, press releases)
• Arrange the documents required for press conference, supervise and coordinate with media representatives.
• Compile and prepare daily/weekly/monthly media status report for projects and news published as requested; Report to the Manager of Media Relations office.
• Document the articles and news published in English and Arabic.
• Archive the published News of each festival per season
Social Media Coordinator
• Create and write contents on social media platform
• Supervise and control on materials before posting
• Live coverage of shows
• Monitor online reviews and communicate with followers
Statistics and analysis:
• Prepare the questionnaires and Transfer all the data allocated on Excel sheet
• Conduct the results, prepare the pie charts and graphs on excel and PowerPoint in order to be presented to the Superiors.
Customer Relationship Officer at Credit Bank s.a.l, Lebanon.
Raised an average of 150, 000 - 200, 000 US Dollars in assets and opened 90-120 new accounts every quarter.
Attended to enquiries from walk-in customers and customers via phone, on all banking services provided, in a friendly and satisfactory manner ensuring customer loyalty and patronage remains priority.
• Direct the top-of-the-range customers towards central services: Private Banking, Corporate Banking; To ensure the role of advising, developing relationships with the customers
• Propose and apply a permanent action plan and follow-up with the customers and the prospective customers; to ensure the cross-selling is on the right path as directed including banc assurance products.
• Ensure the regularity of the openings and closings of the accounts
• Ensure the permanent update of information and of the customer profile
• Vigilant on the matter recommendations of money laundering
• Manage customer accounts and liaise with other departments in ensuring that services are been rendered satisfactorily and on time to meet customer's expectation.
• Supervise tellers and authorize daily transaction; also provide teller duties such as cash handling of deposit and withdrawal for customers.
• Resolve problems and assist customers by handling account related inquiries.
• Accurate data input and maintenance of client information in CRM system.
• Ensure maximum security and confidentiality of customers' assets.
• Trained entry employees on daily operations, and created business models
Loan and credit card Officer:
Exceeded quarterly sales goal by 20-25% (the whole branch)
• Meet the applicant and Analyze financial status, credit, and property evaluations to determine feasibility of granting loans.
• Execute loan origination; Compute payment schedules.
• Submit applications to credit analysts for verification and recommendation.
• Confer with underwriters to aid in resolving mortgage application problems.
• Negotiate payment arrangements with customers who have delinquent loans.
• Follow the situation of the customer, to intervene in cases of irregularity, delay in payment and to point it out to the Branch Manager.
SALES OF THE COMPANY PRODUCT SUCH AS STEEL, ALUMINIUM, STAINLESS STEEL, ETC...
INVOICING THE PRODUCT SOLD
DAILY REPORTING OF THE LIABILITIES AND DEBITS OF THE BRANCH
managing appointments for the clients
attending meetings between lawyers
filing and storing database about the clients
reporting the weekly revenues and expenses reports resulting from clients visits and office utilities
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graduated with GPA 3.11 and dean's list for two semesters. I have done my internship at central bank of Lebanon.
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