Assistant Manager
Gulf Bank
مجموع سنوات الخبرة :16 years, 5 أشهر
• Active Directory & MS Exchange Administration
• EMC Networker Administration, GBK Backup / Restore / Monitoring and configurations
• BCP (Business Continuity Plan) Consultant/ Risk Management
• BlackBerry/Mobile Support
• Website Key Generation
• SWIFT Alliance Administration
• SMS - El-Barid Support
• SAS Data Access Administration and installation
• Installation and setup for SAP Business Objects XI support
& Administration.
• Branch & Customer Support in Various Issues
• Server installation, Raid Configuration, Data Backup Batch Process configuration
• IVR Tape recording for dealing room
• Front End Beam system Installation, Support, Retention of Data base
• NCR ATM installation, Switch ware software configuration
• Western Union Software Support and installation
• Project Coordinator for All GBK Draws
• Software release procedures
• Handling User Maintenance and Referrals
• Kuwait Stock Exchange Shares Software installation setup and Configuration
• Overall responsibility of all Software and Hardware resources
• Evaluation of PC based software and Hardware
• Day to day functioning of the Service desk area
• Problem, Network, Asset, Call and change management
• Responsible for ensuring all tasks and responsibilities are carried out in accordance with agreed procedures
• NCR Capture research Administration
• Planning of all Help Desk current and future workload
• Excellent communication skills in different languages
• Extensive experience in installing, maintaining, administrating and trouble shooting computer Hardware systems & software applications
• Problem determination and solving during System crash or failure
• Excellent knowledge of Business Administration,
• E-Banking Solutions, Products, Events and Advertisement Coordinator
• Project Coordinator GBK Plasma Products Promotion Logos, Flash Movies updates and New installations Setup
• Network problems support
• Xerox Ducu share Management system Administrator support for Printing, Scanning, Implementing, installing and setup
• Installation and setup for Oracle Products and support
05 2010 07 2010 MCTS ( Active Directory) 05 2009 05 2009 ITIL (Information Technology Infrastructure Library) 01 2003 - 01 2003 Auditing of Network Systems 03 2002 - 05 2002 English for Customer & Commercial Correspondence Programme
Institute of Banking Studies, Kuwait 09 2001 - 01 2002 Diploma MCSE ( Microsoft Certified System Eng.)
American National College Lahore, Pakistan
Info Center, Kuwait 1995 - 1997 Master of Computer Science
American National College Lahore, Pakistan 1992 - 1994 Bachelor of Arts
1990 - 1992 Intermediate of Commerce Board of Intermediate & Secondary Education, Lahore, Pakistan
1989 - 1990 SSC Jileeb Al Shoukh School, Kuwait OTHER ACTIVITIES Training Co-coordinator. Trained new employees for Main Beam Front End System usage, PC hardware structure and application usage MS Windows, MS Outlook E-mail, Network Structure, ISS Security Policies etc. Swimming, Travelling