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Aliya Parween, digital marketing

Aliya Parween

digital marketing·Cognizant - India

India

Master's degree, Marketing

Work experience

Total years of experience: 2 years, 3 months

digital marketing

November 2024 - Present

Cognizant - India

Bhubaneswar, India

November 2024 - Present

Cognizant — Top performer with multiple certifications; experience in Google Workspace management, team engagement (Fun Friday), and Google projects including YouTube Ads.
Company industry:
IT Services
Job role:
Information Technology

Customer Support Executive

May 2023 - November 2023

Startek

Bhopal, India

May 2023 - November 2023

Handled high-volume inbound and outbound customer calls with professionalism and empathy
Resolved customer queries and complaints effectively, ensuring high satisfaction
Maintained accurate records of customer interactions and follow-ups
Collaborated with team leads to improve customer experience and process efficiency
Provided product/service information clearly and confidently to diverse customers
Met daily performance targets for call handling time and quality scores
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

symbiosis institute of technology and research

September 2025

September 2025

Master's degree, Marketing

India

Currently pursuing an MBA in Marketing at Symbiosis Institute of Technology and Research.

S.P. Jain College

April 2024

April 2024

Bachelor's degree, Zoology

India

Completed Bachelor’s degree in Zoology (Honours) from S.P. Jain College, secured First Position, and awarded a Merit Scholarship.

Skills

ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
WORKFLOW AUTOMATION
Intermediate
WORKFLOW AUTOMATION
Intermediate
YOUTUBE ADVERTISING
Intermediate
YOUTUBE ADVERTISING
Intermediate
ZOOLOGY
Intermediate
ZOOLOGY
Intermediate

Languages

English

Native Speaker

Training and Certifications

Certifications
Digital Marketing
MS EXCEL

Hobbies and interests

athlete