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• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Oversee overall financial management, planning, systems and controls.
• Management of agency budget in coordination with the Executive Director.
• Development of individual program budgets
• Invoicing to funding sources, including calculation of completed units of service.
• Payroll management, including tabulation of accrued employee benefits.
• Disbursement of checks for agency expenses.
• Organization of fiscal documents.
• Regular meetings with Executive Director around fiscal planning.

 Producing Operations manuals, which define how the business is to be run.
 Work closely with the Financial Manager and IT Manager.
 Achieve targets in a dynamic and complex business environment.
 Able to manage and develop a diverse group of highly skilled people.
 Ability to manage operations within budgetary constraints.
 Build and maintain strong and effective relationships with suppliers and customers.
 Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meet all compliance requirements.
 Manage a team in a busy work environment.
 Coordinate and follow up of sales and marketing actions with the group support department.
 Develop people sales skills, technical skills, demonstration and application skills, group sales management.
 Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.

Branch Sales Manager (ABC Achrafieh branch)
Sales and maintenance Computers, Printers, Electronics and related accessories. Such as (Toshiba, HP, Lenovo and Canon)
Inventories, Stocking and Pricing all products
Monthly meeting with staff and management for achievement and results analysis