customer service senior supervisor
PEPSICO
Total des années d'expérience :9 years, 2 Mois
• Appointed as a Customer service senior supervisor in Jeddah Branch.
• Handling a Team of 11 Drivers, 10 Assistants, 2 Delivery officers & 1 night shift officer.
• Making delivery plan.
• Ensuring orders are delivered and received.
• Applying Time Management Strategy in Delivery Plan.
• Ensuring invoices acknowledgement submitted 100% and on time.
• Tracking pending invoices and following up with sales team to be submitted.
• Following with warehouse to load all planed orders.
• Ensuring night shift process is well while loading time to avoid any wrong loading.
• Prepare team commission and send to finance.
• Follow up with the team during delivery time.
• Making sure if there is a valid return, must be return same quantity and following the right process for valid return to avoid any shortage.
• Tracking drivers loading by cases to make sure they achieve their target.
• Arranging external tracks from Rental Company if needed.
• Training the team.
• Making Sure Zero Customer Complain while delivery.
• Dynamic Rerouting (Road Net)
• Doing Analyses of all delivery schedule and Sales return, to make further plan to ( Reduce Sales Return, Zero Shortage on Delivery, On Time Delivery and 100% Invoice Acknowledgement )
• Appointed as a Senior Sales Supervisor for NEW CRITICAL ProjectS4S in Jeddah Branch
• Handling a Team of 8 Salesmen
• Covering around 1400 Stores
• Ensuring all Sales team has up to date route plan
• Analysing and tracking the Daily and weekly Sales and Route Plan
• Tracking the Daily Distribution Performance and Making appropriate Plan to ensure everything is in Line of Business.
• Master Data Accuracy.
• Conducting 8 WW and 8 RC Monthly with the team
• Focusing on NPD (New Product development) Products Distribution
• Availability of product inside Store
• Handheld KPI
• Execution inside store
• Increasing Access point inside store
• Ensuring Safety of the team
• Training the salesman
• Implementing model store in the market
• Appointed as a Sales Supervisor for Dairy, Bakery & Food Division in Tabuk Branch
• Handling a Team of 11 Salesmen, 11 Assistant & 3 Merchandisers
• Covering around 230 Stores
• Maintaining the Journey Plan
• Checking Day to Day Reports and work progress
• Ensuring all the Company Assets are properly Maintained
• Maintaining Market Credit Level
• Focusing on HORICA Customers
• Focusing on MINI Markets
• Follow up on LTA Customers Contract
• Availability of product inside Store
• Focusing on NPD (New Product development) Product Distribution, Availability, Promotion & Execution
• Handheld KPI
• Reporting Competitor Activity in the Market
• Execution inside store
• Ensuring Safety of the team
• Monthly training the salesmen
• Fridge Delivery, implementation and fridges bolting
• Administration Work