Acting Operations Director
Al-Yusr Leasing & Finance Company
Total years of experience :22 years, 2 Months
Highlights:
• Nominated as a member of the Vehicle Prevention Committee in 2014.
• One of the accredited members in selling car deals to the company.
• A resident of vehicles with a credit limit of 300 thousand.
Role: Operations Director (Acting):
• Responsible to keep business profitable throughout its every function, including expense control, staff management and department supervision.
• Plan and monitor day-to-day running of business to ensure smooth progress; set strategic operational goals and KPIs.
• Research and implement new directives for business growth and prosperity.
• Review financial information and adjust operational budgets to promote profitability.
• Revise and/or formulate new policies & procedures and promote their implementation.
• Oversee customer support processes and organize customer support to enhance customer satisfaction.
• Consistently ensure that the business operates within the company’s mission statement.
• Evaluate the efficiency of business procedures according to organizational objectives and apply improvements.
• Supervise staff from different departments and provide constructive feedback.
• Reported to the Operation Director of all regions of the Kingdom with the responsibility of managing all operations in Done and Register including branch management, customer services, control, inventory management and archives.
• Developed and provided services to customers according to their requirements and satisfied their requests.
• Built and managed customer relationships, provided quality service and ensured complete customer satisfaction.
• Given permission to a Done account and a Register account.
• Monitored the company's fleet, managed regulatory requirements, extracted reports on traffic violations, searched for their causes with the General Traffic Department and addressed those issues in a timely manner.
• Conducted workshops for Traffic Department to discuss the obstacles faced by the company from traffic violations.
• Assisted senior management team with budget development, cost analysis and monthly revenue forecasting.
• Monitored, analyzed and identified the root cause of customer complaints and ensured superior customer experience by resolving customer inquiries and complaints in a timely and empathic manner.
• Conducted regular meeting to inspire team members to achieve planned goals, acknowledged and appreciated team members’ contributions and shared lesson learned.
• Provided leadership to managers and staff to ensure compliance with company standards and applicable regulations.
• Reported to the Operation Director of all regions of the Kingdom with the responsibility of managing all operations in Done and Register including branch management, customer services, control, inventory management and archives.
• Developed and provided services to customers according to their requirements and satisfied their requests.
• Built and managed customer relationships, provided quality service and ensured complete customer satisfaction.
• Given permission to a Done account and a Register account.
• Monitored the company's fleet, managed regulatory requirements, extracted reports on traffic violations, searched for their causes with the General Traffic Department and addressed those issues in a timely manner.
• Conducted workshops for Traffic Department to discuss the obstacles faced by the company from traffic violations.
• Assisted senior management team with budget development, cost analysis and monthly revenue forecasting.
• Monitored, analyzed and identified the root cause of customer complaints and ensured superior customer experience by resolving customer inquiries and complaints in a timely and empathic manner.
• Conducted regular meeting to inspire team members to achieve planned goals, acknowledged and appreciated team members’ contributions and shared lesson learned.
• Provided leadership to managers and staff to ensure compliance with company standards and applicable regulations.
• Managed responsibility for customer services in all regions of the Kingdom, restructured customer services, reviewed fees, listed recurring problems/issues and identified solutions in coordination with senior management.
• Provided superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals.
• Visited different branches in the region and monitored their workflow according to the procedures and regulations.
• Supervised and monitored the issuance of checks to service providers, reviewed credit approvals and ensured that the order is complete.
• Reviewed files and ensured completion of the deficiency before delivery. Issued reports of all executed requests.
• Developed good rapport with customers to ensure optimum customer acquisition, retention and revenue generation.
• Ensured effective and timely resolution of customer service issues, ensuring complete customer satisfaction.
• Reviewed files and ensured completion of the deficiency before delivery. Issued reports of all executed requests.
• Monitored the opening of accounts for new clients in coordination with the Financial Department.
• Developed service procedures, policies and standards to improve customer service experience, create engaged customers and facilitate organic growth.
• Maintained accurate records of all customer communications and details of actions taken.
• Received and reviewed proposals submitted by customer services, generated reports and submitted to the Director of Customer Services for further action/decision.
• Assisted in the recruitment, mentored and developed customer service professionals and nurtured an environment where they can excel through encouragement and empowerment.