Certified Instructor / Consultant
Global Knowledge
مجموع سنوات الخبرة :15 years, 1 أشهر
* Conducts technical training courses for customers for multiple vendors at Global Knowledge training facilities and 3rd party facilities
* Provides technical training and instruction in related areas of expertise in a highly professional and skillful manner including formal instruction, supervision, and assistance with in-class labs
* Sets-up and ensures that all course equipment is working properly prior to the start of the assigned course
* Constantly updates myself with the latest version of instructional courseware, and maintains knowledge of new products, features and technology
* Exceeds the published classroom hours, making self-available for student contact
* Uses a variety of training materials including classroom lesson plans, laboratory guides, and activities to foster learning
* Evaluates trainee performance in the classroom, on-the-job and in the laboratory settings
* Employs adult learning techniques to improve the effectiveness of the training provided
* Assists with certain administrative functions associated with operations and delivery
* Adheres to travel as business required
* Obtains a post-course student evaluation with a minimum overall average rating of 4.5 (5-point scale)
* Delivered courses in Egypt, UAE, Kuwait, KSA, Morocco, Germany, etc…
* Provide professional technical support and troubleshooting for all issues received.
* Diagnose fault related cases by effectively utilizing software diagnostics and other network/product utility programs.
* Provide updates to the customer as needed to meet performance objectives.
* Ensure cases are allocated to the most appropriate next level/organization as part of the case flow process.
* Monitor systems, customer networks and products, deal with alerts and events as appropriate.
* Liaise with other relevant internal and external entities as appropriate.
* Provide advanced technical support as required.
* Document all troubleshooting and case management actions via the electronic case management system.
* Marketing digital signage and interactive applications
* Approaching and handling all foreign agencies from Austria, Canada, France, UK, USA, Sweden in Egypt
* Supporting the sales department for technical overview
* Mock-up die casted cars store
* Aided in implementing and installing the network infrastructure for the “Orascom Twin Towers” building