Telephone Operator
Al Bustan Rotana Hotel
Total years of experience :14 years, 9 Months
and responsibility
Receive each Guest call in a professional and friendly manner
Maintain effective communication with all related department to ensure smooth
service delivery.
Handle every query in a polite and courteous manner and exceed Guest exp
ectations.
Ensure Guests are greeted by name upon calling as per the Rotana Standard.
Maintain an up to date knowledge of the Hotel and local services.
Maintain an awareness of Guest profile through the Opera Guest profile system.
Complete managements long distance call vouchers and record them on the traffic
sheet.
Maintain the Guest wakeup call sheet and deliver calls accordingly on time
and to the established standard.
Ensure the proper operation of the switchboard, resulting in fast and efficient
transferring of internal and external calls.
Take messages for Guests and Management as per the required standard.
Operate in a safe and environmentally friendly way to protect guests and employees
’health and safety, as well as protect and conserve the environment.
Comply with the hotel environmental, health and safety policies and procedures
and responsibility
Receive each Guest call in a professional and friendly manner
Maintain effective communication with all related department to ensure smooth
service delivery.
Handle every query in a polite and courteous manner and exceed Guest exp
ectations.
Ensure Guests are greeted by name upon calling as per the Rotana Standard.
Maintain an up to date knowledge of the Hotel and local services.
Maintain an awareness of Guest profile through the Opera Guest profile system.
Complete managements long distance call vouchers and record them on the traffic
sheet.
Maintain the Guest wakeup call sheet and deliver calls accordingly on time
and to the established standard.
Ensure the proper operation of the switchboard, resulting in fast and efficient
transferring of internal and external calls.
Take messages for Guests and Management as per the required standard.
Operate in a safe and environmentally friendly way to protect guests and employees
’health and safety, as well as protect and conserve the environment.
Comply with the hotel environmental, health and safety policies and procedures
To provides all guests with his undivided attention, to allow him to provide the best possible service.
Club lounge attendant is tasked with responding to the requests of all guests in his assigned area.
Greet the guests and ask their room number if they are stay in Business Class room.
Ensuring the club lounge is properly maintained at all times is his responsibility, stocks all the self-service areas, cleans up after guests, assists with food service preparation, and sets the area up for service and more.
To provides all guests with his undivided attention, to allow him to provide the best possible service.
Club lounge attendant is tasked with responding to the requests of all guests in his assigned area.
Greet the guests and ask their room number if they are stay in Business Class room.
Ensuring the club lounge is properly maintained at all times is his responsibility, stocks all the self-service areas, cleans up after guests, assists with food service preparation, and sets the area up for service and more.
System
On the Job Training (OJT)
Computer Encoder, Sorting of Files, Fax Machine Operator
System
On the Job Training (OJT)
Computer Encoder, Sorting of Files, Fax Machine Operator
in
in
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Education Bukal Sur
Education Bukal Sur