CAFM Planner
Waseef Facility Management
Total years of experience :24 years, 6 Months
Prepares Planned Preventive Maintenance (PPM) Roadmap.
Plan and coordinate site maintenance activities with all involved trades / discipline.
Plan and estimate Manpower required to perform the maintenance.
Monitors the SLA of Work Orders in CAFM system and ensure that the Service Level Agreement (SLA) is justifiable.
Monitors Work Orders to ensure that they are completed as per scheduled and priority.
Ensure that Work Orders are raised to cover any remedial actions identified on PPM work, both in-house and contractor
Coordinate with Storekeeper for pending materials.
Prepares KPI Evaluation Sheet on a monthly basis and submit to client for approval.
Prepare, compile and issue Monthly Client Contract Report to the Client
Prepares, consolidate variation works and raise client invoices.
Supervise 6 Helpdesk Operators
Administer petty cash and complete returns to accounts department as directed.
Receive supplier invoices for payment processing.
Process time sheets of service providers.
Coordinates with Human Resources for employees annual leave and attendance related issues.
Manages kitchen and stationery items.
Other duties as directed by Management
• Prepare, compile and issue Monthly Client Contract Report to the Client after approval from the Senior Facilities Manager.
• Administer petty cash and complete returns to accounts department as directed.
• Receive supplier invoices for payment processing.
• Process time sheets for manpower service providers and Multiplex direct staff.
• Provide assistance to the Camp Boss in managing the transportation and accommodation of labours.
• Coordinates with Human Resources for employees annual leave and attendance related issues.
• Coordinates with manpower service providers for the recruitment of staff or Labor upon request from Supervisors and Senior FM.
• Manages kitchen and stationery items.
• Prepare and raise client invoices.
• Prepare and administer relevant registers
• Prepare and administer house rules
• Other duties as directed by Management.
• Answer telephone calls in accordance with the agreed Service Level.
• Responsible for the administration and operation of the Computer Aided Facilities Management (CAFM) system from an Operational Maintenance Perspective in the absence of CAFM Administrator.
• Generates PPM reports and issues PPM to supervisors using CAFM tool.
• Arrange Preventive Maintenance with the residents.
• Schedules an appointment with the clients and dispatch a technician.
• Conducting Service Calls to residents related to maintenance activities in their property.
• Coordinates with Facilities Manager and Supervisors for any escalated issues
•Answer telephones in accordance with agreed-to Service Level.
•Schedules an appointment with the clients and dispatch a technician.
•Coordinates with Facilities Manager and contractors in arranging appointments.
•Upsell maintenance packages.
•Respond to visual inputs within agreed-to Service Level.
•Ensure all telephonic and visual inputs are logged on the ERP system.
•Escalate unresolved issues.
•Ensure follow-up to close events.
•Identify and report shortcomings and learning of the system.
•Ensure effective problem identification and resolution to all system responses.
•Maintain and update knowledge base continuously.
• Prepares letters, agreements, memo and LPO.
• Documents registry for incoming, outgoing, emails receives, transmittals and requests for information
• Recording, expediting, reviewing and processing the documentation while maintaining a functional client service relationship both internally and externally.
• Preparing and issuing transmittal's and maintain document control registers and maintaining the archive project documentation, including electronic and hard copies
• Prepares monthly progress reports using Microsoft Excel and Powerpoint.
• Coordinates with suppliers.
• Accepts calls and doing outbound calls to our clients for follow-up.
• Makes travel arrangement and hotel bookings.
• Researches for information for the department staff on the internet as required.
• Liaises with other secretaries/department staff to coordinate arrangement for meetings, etc.
• Assist as required in preparing presentations.
• Keep abreast of development/knowledge and trends in respective field, by reviewing and researching via internet, professional publications, media, attending exhibitions/conferences as necessary.
• Prepares weekly and monthly team progress reports using Microsoft Excel and Powerpoint.
• Prepares internal memo and letters.
• Assist team members in positioning sales opportunity on every customer.
• Handles supervisor calls or escalations through inbound, outbound, chat and e-mail.
• Point of Contact and attends to conference calls with clients regarding technical escalations.
• Lead Support Professionals, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation in delivering on Stream’s mission.
• Provide day-to-day supervision and management of directly assigned team of Support Professionals.
• Conduct multiple call-coaching training sessions each week
• Under the direction of the Service Delivery Manager, manage team KPIs and retention initiatives
• Work with Service Delivery Manager to resolve personnel issues in a professional and timely manner.
• Administer and manage payroll in accordance with company policy and procedures.
• Proactively manage Attendance Standards compliance and Leaves of Absence in accordance with company policy and practice.
• Provide escalation support to Support Professionals by providing guidance in problem solving customer issues
• Conduct Team Meetings with direct reports to ensure expedient communication of relevant information and as an open forum for input from support professionals.
• Schedule and coordinate team activities.
• Coach and mentor Support Professionals to ensure goals are developed for their personal and professional growth and development.
• Prepare process and conduct annual performance appraisals for assigned Support Professionals on time.
• Partner with Human Resources to screen, interview and hire Support Professionals for contract.
• Doing technical research and recommend it to the client.
• Handles level 2 technical escalations through outbound call, chat and e-mail.
• Subject Matter Experts and Point of Contact for technical issues
• Mentor consultants by providing just in time support.
• Conduct daily Interactive Paralleling Sessions and Remote Monitoring
• Facilitates Team Briefings and Team Calibrations
• Subject Matter Experts and Point of Contact for technical issues
• Provides Sales Support to customers based in USA.
• Assist customers with their Technical related issues
• Troubleshoots connectivity issues for both Broadband and Internet connections.
• Troubleshoot browser and Windows related issues.
• Logging customers’ inquiries.
• Facilitates Team Calibrations and provides just in time support to consultants.
• Other job-related activities required by the immediate superviso