Allwin J J

• Resolved customer queries efficiently, maintaining brand standards and customer
satisfaction.

• Collaborated with cross-functional teams and external partners to deliver campaign
assets within deadlines.

• Managed and grew social media platforms (Instagram & Facebook), improving
engagement by 20-35%.
• Increased event participation by approximately 25% through targeted campaigns and
optimised posting schedules.
• Designed 15+ promotional creatives and campaign assets to support events and
initiatives.