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Allyssa Espinosa, Server

Allyssa Espinosa

Server·Gastronomica

Kuwait

Bachelor's degree, Business Administration And Hospitality Management

Work experience

Total years of experience: 6 years, 8 months

Server

January 2025 - Present

Gastronomica

Al Kuwait, Kuwait

January 2025 - Present

Greet and welcome guests in a friendly and professional manner; take accurate food and beverage
orders and confirm details.
Serve food and drinks promptly and according to service standards.
Handle customer concerns or complaints professionally
Prepare and present bills; process cash and card payments
Company industry:
Catering, Food Service, & Restaurant

Customer Service + Sales Admin

January 2023 - January 2024

Probe Cx

Manila, Philippines •Hybrid

January 2023 - January 2024

Responded to customer inquiries via phone, email, and chat.
Resolved complaints and issues promptly and professionally.
Provided product and service information to customers.
Processed orders, returns, and exchanges.
Maintained accurate customer interaction records.
Company industry:
Business Process Outsourcing (BPO)

Ambassador

January 2022 - January 2024

Rustan

Manila, Philippines

January 2022 - January 2024

Company industry:
Food & Beverage Production

Auditor

January 2022 - January 2023

Advent Manila

Manila, Philippines

January 2022 - January 2023

Conducted internal and field audits to ensure compliance and accuracy of records.
Reviewed documents and identified discrepancies.
Performed inventory and on-site inspections.
Prepared audit findings and reports.
Company industry:
Catering, Food Service, & Restaurant

Barista

January 2020 - January 2022

Starbucks

Manila, Philippines

January 2020 - January 2022

Prepares beverages, food products, and handles cash
Maintains the store and anticipates the customers needs
Provides excellent customer service to all guests
Able to work flexible hours that include early mornings, evenings, weekends, nights and possible
holidays.
Company industry:
Catering, Food Service, & Restaurant

Service Crew

January 2018 - January 2019

Mcdonalds

Manila, Philippines

January 2018 - January 2019

Took customer orders and served food and beverages promptly.
Operated POS system and processed payments accurately.
Ensured cleanliness and sanitation of work areas.
Assisted kitchen team for fast and accurate order preparation.
Company industry:
Catering, Food Service, & Restaurant

Education

Polytechnic University of the Philippines

January 2022

January 2022

Bachelor's degree, Business Administration And Hospitality Management

Philippines

Polytechnic University of manila

January 2022

January 2022

Bachelor's degree, Hospitality Management

Philippines

Manggahan High School

January 2016

January 2016

High school or equivalent, Computer And Communications Engineering

Philippines

Skills

AUDITING
Intermediate
AUDITING
Intermediate
ABILITY TO MEET DEADLINES
Intermediate
ABILITY TO MEET DEADLINES
Intermediate
COMPLIANCE RISK
Intermediate
COMPLIANCE RISK
Intermediate
COMPOSITES
Intermediate
COMPOSITES
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
QUICK LEARNING
Intermediate
QUICK LEARNING
Intermediate
SALES
Intermediate
SALES
Intermediate