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Alma Abenes Dela Rosa, Sales Associate

Alma Abenes Dela Rosa

Sales Associate·Alshaya Group

United Arab Emirates

Diploma, Computer System Design and Programming

Work experience

Total years of experience: 23 years, 2 months

Sales Associate

November 2014 - Present

Alshaya Group

Dubai, United Arab Emirates

November 2014 - Present

Beauty Department In-charge
• Employ strong selling techniques.
• Utilize strong product knowledge to sell products.
• Perform task like introducing different beauty products to the clients as per their requirements.
• Supervise and monitors beauty products. Maintain department cleanliness and hygiene.
• Merchandising the department follow the visual merchandise department book.
• Providing and maintaining excellence in customer service
Sales Associate
• Setting up promotional material and displays, recognizing the items and tagging merchandising.
• Kept a tidy store front and replenished stock. Implementing all visual merchandising standards.
• Assisting customers with questions, needs and purchases.
• Assist the customer with purchase decision and identity customer requirements.
• Operate cash registers to receive payments from customers.

Company industry:
Retail & Wholesale
Job role:
Other

RECEPTIONIST & CUSTOMER SERVICE

August 2011 - September 2014

ANSAR GROUP

Doha, Qatar

August 2011 - September 2014

Entertain incoming visitors and staff needs.
• Receiving incoming calls, outgoing calls and transferring
the calls.
• Prepare monthly reports Updates the time cards and day off
of staffs every month.
• Taking minutes of the meeting, making memo request, filing
the files and performs the other task given by the superior.
• Resolve Customer complaints/ Customer requests.
• Giving refund bill for return item and warranty for electronic
items.
• Have knowledge about promotion offers.

Company industry:
Retail & Wholesale
Job role:
Administration

TEAM MEMBER

September 2010 - July 2011

HBC HOME BEAUTY EXCLUSIVE

Philippines

September 2010 - July 2011

In-charge in cashier
• As a sales representative with sole dedication in selling and
products pushing of health, cosmetic and personal product
found only in HBC.
• In-charge of product detailing and promotional campaign.
• Skilled in facial cleaning, diamond peel treatment.
• Skilled in hair treatments such as: hot oil, hair spa,
hair relaxing, hair straightening, hair rebounding, perming,
hair dying and cellophane.
• Knowledge in make-up application and hair styling.
• Knowledge in manicure, pedicure and foot spa.

Company industry:
Personal Care Centers
Job role:
Sales

QUALITY CONTROL

June 2006 - May 2010

FTN GARMENTS

Philippines

June 2006 - May 2010

• Inspect the finished garments from pressing.
• Inspect the appearance of the garments the quality check.

Company industry:
Manufacturing
Job role:
Quality Control

CUSTOMER CARE ASSISTANT

August 2004 - May 2006

HBC

Philippines

August 2004 - May 2006

• In-charge of pushing and monitoring of Beauty Exclusive
in HBC.
• Ensure that highlighted products and promos are well executed
in selling area.
• Skilled in hair treatments such as hot oil, hair spa,
hair relaxing, hair straightening, hair rebounding, perming,
hair dying and cellophane.
• Knowledge in make-up application and hair styling.
• Knowledge in manicure, pedicure and foot spa.

Company industry:
Personal Care Centers
Job role:
Customer Service and Call Center

TEAM MEMBER

December 2003 - June 2004

KENNY ROGER'S ROATER

Philippines

December 2003 - June 2004

• Waitress/Hostess - Attending Guests
- Selling other goods to guest.
- Conduct Promotional Activities.
• Opening Server - Prepare foods.
- Monitoring the freshness of the food
- Taste and gets the temperature.
• Cashier - Suggestive selling.
- Take the order and gets the payment.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

QUALITY ASSURNACE CLERK

November 2001 - April 2002

YUMEX Philippines Corporation

Philippines

November 2001 - April 2002

• Prepare monthly reports.
• Taking the minutes of the meeting.
• Updates the bulletin board every day.
• Performs other function as required by superior.

Company industry:
Manufacturing
Job role:
Quality Control

ENCODER

March 2000 - August 2000

MAYNILAD WATER SERVICES

Philippines

March 2000 - August 2000

• Encoding.
• Updating the billing of the consumer
• Performs other functions required by superior.

Company industry:
Civil Engineering
Job role:
Administration

Education

Guzman Institute of Electronics and Technology

March 2000

March 2000

Diploma, Computer System Design and Programming

Philippines

Skills

Customer Service

Expert

Receptionist

Expert

Administration

Expert

Sales

Expert

People Handling

Expert

Computer literate, Sales, Customer Handling, Skin specialist, Hair coloring. Hair straightining

Intermediate

Customer Service

Expert

Receptionist

Expert

Administration

Expert

Sales

Expert

Languages

English

Expert

Filipino

Expert

Arabic

Intermediate

Trainings and Certifications

Trainings

TRAIN THE TRAINER

ANSAR GROUP

Mar 2014

• Strengthening Value Toward Achieving Competence in the Office Administration.

CAVITE ASSOCIATION OF SECRETARIAL SCHOOL

Jan 1999

• Preparing the Millennium Workforce to the Challenges of the 21st Century.

CAVITE ASSOCIATION OF SECRETARIAL SCHOOL

Dec 1999

Hobbies and interests

Cooking and drawing