Sales Operations Manager
Distributor Solutions Trading Company
مجموع سنوات الخبرة :21 years, 3 أشهر
Renewals Sales
•Promote an Upgrade or Upsell on the existing license, support, and renewals
•Introduce to Partners a Trade-In Program for end-of-sale and out of support appliances.
•Follow up undecided customer when to place the purchase order to ensure hitting the monthly target sales
•Monitor each member progress towards the attainment of the periodic renewals KPIs
•Update and provide forecasts to the Management on a weekly basis.
•Prepare Renewal and Trade Up Quotes on an urgent basis.
•Maintain a healthy relationship with customers and partners
• Maintain a detailed database of contacts and resources
Operations
•Develop and assist tasks to each of the operations team members.
•Conduct periodic meetings with the operations.
•Prepare monthly, weekly or daily sales analysis and reports as required by the management.
•Prepare proposals, agreements, sales reports and presentations
•Actively corresponding to the Partners query and assisting them with their requirements.
•Create a smooth workflow between departments, from inquiry, customer order processing, procurement and logistics and delivery of product to the Customer.• Support the Sales Team in attaining sales targets
•Support the Finance and Accounts Team for the regular reconciliation
•Support the sales and finance teams to implement and follow the credit control system in the company.
•Provide sales and administrative support involving efficient handling of top and confidential agreements
•Update the status of sales order in the ERP System
•Follow up Sales Order Confirmation once order has been placed
•Initiate the distribution of License once received
Place above all, the customer satisfaction by creating value added activities.
Sales
•Managing new and existing Trading and Distribution accounts.
•Maintaining customer satisfaction by means of professionalism and understanding their challenges/goals by providing a turnkey solution
•Support the sales team in attaining targets, execute a great marketing strategy starting with market research, analysis, and evaluation, continuing with new proposals and changes.
Operations
•Successfully coordinated and handled clients in collecting their materials from their facility to our facility with 95% satisfaction from the clients.
•Successfully coordinated and handled customs clearances with 97% customer satisfaction.
•Successfully coordinated and handled clients with the help of Tecom Representative for the seal cutting.
•Successfully made Destruction Photos and Certificates with 100% satisfaction from the clients.
Admin and Others
•Deal tactfully with all administration and office-related matters within the organization.
•Effectively updated and maintained project calculations.
•Effectively handled payment follow-up with customers in a timely manner.
•Organizing and filing all the necessary documents for future references (hard and soft copy).
•In-charge of maintenance and tidiness of the office.
•Entering Bills/Expenses in the accounting system every end of the month.
•Handling petty cash for small expenses and emergencies of the company.
•Serve as an initial point of contact in company. Deal tactfully with all administration and office related matters within and outside of the organization.
•Assistance to MD, Sales Managers and Sales Team on certain tasks, as per request.
•Support the sales team in attaining targets, execute a great marketing strategy starting with market research, analysis and evaluation, continuing with new proposals and changes.
•Handling sales coordination for all Middle East, Germany and Singapore region includes order acknowledgement and follow up intimating customer regarding materials availability, invoicing, shipping documents, preparation and materials delivery coordination with customer.
•Oversee, Certificate of Origin, Legal documents coordination for shipments clearance.
•Delivery management includes planning, warehousing, distribution and transportation services. Monitor vendor reliability, dependability and establish contacts with prospective suppliers.
•Effectively handled payment follow up with customer in timely manners.
•Prepare and maintain follow ups on Sales Quotations made for clients, negotiating terms and cost best suited for them.
•Create, maintain and update the Product Specification Sheets for ready reference for Sales Team.
•Maintain files (Soft/Hard) and other Department records including those pertaining to Vendors, Bids, Quotes and other correspondence.
•Updating inventory sheets of products, resolves discrepancies if found any and perform audit to keep clear records and reports.
•Manage the After Sales complaint and documentation and coordinate with the Sales Manager, Technician and Client on how to resolve the problem.
•Handle complete facilities and office infrastructure set up and upkeep. Ensure enough quantity of supplies and equipment to support operations.
•Handle Landline, Mobile and Internet contract administration. Coordinating with Etisalat if there are some issues regarding the billings, connections, etc.
Job Description:
•Delegate and disseminate information to clients, customers and sales consultants regarding product range, prices and promotions.
•Ensure timely product deliveries.
•Provide daily sales report for top management.
•Organize office needs and maintain open communication with the team.
•Supervise and in-charge of daily tasks in Sales Processing Department.
•Monitoring of Customer Orders and Invoicing
•Making decisions when there are urgent queries / issues with end customers, agent or shop floors.
•Report to the Managing Director.
•Monitoring of daily delivery schedules.
Job Description:
•Attend telephone calls and payment follow-ups.
•Credit and collection in charge.
•Preparing sales invoices for counters.
•Filling of important documents for accounts.
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