Executive Secretary
Harry and Bell DMCC
Total years of experience :14 years, 1 Months
-Provide administrative and clerical support. Schedule meetings and flight arrangements.
-Responsible for interviewing, hiring, training and directing work.
-Handle information requests. Arrange for outgoing mail and packages to be picked up.
-Does expenses reports, employment contracts, visa’s, compensations and recordkeeping.
-I am the focal point of communication of the Tejari tenders locally and across UAE Three Emirates. Do receive, release, process and coordinate any internal memos/approvals/documents between the bidding and the businesses.
-Determine matters of top priority and handle accordingly.
-Operate office equipment, such as photocopy machine and scanner.
-Receive and relay telephone messages.
-Maintain hard copy and electronic filing system.
-Run all social media accounts.
SKILLS
• Front Line, Customer facing interface
• Customer Relationship management
• Planning and organizational skills
• Well-developed interpersonal and communication skills
• Professional appearance and manner
• Ability to Multitask
• The Internet, Micros, Oracle, Fidelio, MS office (Word, Power Point and Outlook)
• Directly report to senior management in a general trading company (oil and food)
• Front line, customer facing interface, requiring excellent diplomacy and customer relationship management skills.
• Build relationships with first time clients. Expertise in, and complete knowledge of all, products.
• Handle customer requests - action transactions and queries in a timely manner.
• Deal with enquiries in a professional manner, via email, or in person, or on the telephone.
• General administration (Maintain filing system, manage executives’ calendars, responsible for the internal mail system, manage office inventory, travel booking, call handling)
• Set up and run the companies’ on-line presence.Set up and maintain four Business-to-Business web sites. Responsible for the company’s on-line presence (facebook, twitter, instagram, linkedin, pinterest, foursquare)
• Member of the Pre-opening Team-Bliss Lounge
• Front line, customer facing role, with challenging revenue targets
• Providing the highest level of customer service in a demanding and high profile role
• Follow standard operating procedures, while providing an individualized customer experience
• Upselling. Provide customers with additional information about additional services and promotions, to drive incremental revenue.
• Responsible for cash management, Close the books at the end of every shift. Follow all internal procedures in cashiering in compliance with accounting standards.
• Front line, customer facing role in a 3 star Michelin restaurant
• Provide the highest levels of customer service to demanding customers. Work in teamwork with colleagues to ensure highest levels of service and courtesy are provided to guest.
• Seek customer feedback on quality, service and overall satisfaction and take appropriate and timely actions.
• Responsible for the reservation systems - maximize the potential number of covers while meeting the guests’ service level expectations.
• Monitor daily direct sales and report performance to management.
Assigned at Lobby Lounge open by 24 hours
Assigned at Bamboo Lagoon Restaurant
Lobby Lounge
Lobby Shop
Banqueting
Hostess
Waitress
Cashier
College: Philippine Women's University 1997 - 2001 Bachelor of Science Hotel and Restaurant Management
