Acting Operation Supervisor
National Commercial Bank - Alahli NCB
Total years of experience :10 years, 6 Months
Contributing in bank products and services sales & overall revenue of the Branch
Granting approvals for all the operations that require my attention.
Conducting both daily & monthly transaction reports for management reviews
Maintaining customers files/documents in accordance to Bank and SAMA policies
Enforcing client’s relationship & satisfaction through providing high quality services and interfacing with other related departments to ensure hassle free services have been provided to our clients.
In Charge of ATM related activities in terms of removing the cash and funding the withdrawals machine with money along with submission of the needed daily and weekly reports to Cash Department
Been involved in the monthly management meeting targeting better quality services by providing enhancement ideas & processes to the branch manager and area manager.
Opening current accounts for clients & issuing ATM cards
Serving customers in terms of transactions processing, fund transfers and balance inquiries
Verifying the accuracy of the information given by the customers
Issuing insurance policies to clients along with the card insurance.
Visiting clients regularly to look for their and solve their polices matters that might have.
Maintaining clients services and putting a path forward to their issues if any.
Opening money transfer accounts for new customers.
Adding clients’ international beneficiaries for money transfer purposes.
Putting a solution for any money transfer issues or difficulties client might face.
Updating clients’ information in the system to ensure smooth & continuous operation of their accounts.