HR Call Center Agent cum Administrative assistant
Qatar Foundation
Total years of experience :6 years, 4 Months
Handling customer queries through phone calls, emails and visitors.
Working with Oracle’s Seibel Customer Relation Management (CRM) Application :
To route HR customers queries through a unified stream lined channel.
To route the requests received by phone/email to appropriate request owner.
Send reminders for the service requests (SR) not responded prior to the expected service level agreement (SLA) date.
Send escalation details to the SR owner’s supervisor notifying them of the escalated requests.
Generate monthly /quarterly reports as required for all the departments within HR.
Tracking HR SLAs.
Effectively communicating the procedure for application (e.g sponsorship to candidates )
Receive incoming calls for the purpose of screening, transferring, taking messages, and responding to inquiries.
Greet and direct visitors organize and facilitate meeting and special events, schedule and coordinate dates and times, venues attendance, agendas and facilities, take minutes of meetings and provide administrative support and follow up on proper execution of action plan.
Greet individuals entering the building (e.g. visitors, parents, students, etc.) for the purpose of responding to inquiries and/or directing individuals to appropriate location in accordance with established building security procedures.
Handling filing, archiving and retrieval of soft and hard copies of documents.
Maintains a wide variety of manual and electronic documents, files, and records (e.g. budget data, financial records, reports, administrative records, office procedures, emergency information, etc.) for the purpose of providing up-to-date information and/or historical reference in accordance with established administrative guidelines.
To carry out secretarial and clerical duties of filing, schedule appointments, travel arrangements and assessing office visitors.
Open, sorts and distribute incoming and outgoing mails and other correspondence.
Photocopies and distributes materials as required.
Raise requests on CAFM system (Computer Aided Facilities Management) being the main focal point.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Gathering data and report presentation.
Arranging meetings and other events.
Helping visitors / new recruits with temporary/permanent passes.
Booking of Conference / Meeting rooms.
Documentation of Minutes of Meetings.
Performing all admin. duties as required.
•Attending Calls, Booking appointments as convenient for customers.
•Managing of Office administration and other secretarial functions, inclusive of Typing, filing, photocopying, binding etc.
•Processing of Ultrasound Reports.
•Updating of Patient Records (hard copy and soft )
•Handled letters, faxes, other communication.