حسان المصري, IN specialist

حسان المصري

IN specialist

Syriatel Mobile Telecom

البلد
سوريا - دمشق
التعليم
ماجستير, MBA
الخبرات
10 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :10 years, 10 أشهر

IN specialist في Syriatel Mobile Telecom
  • سوريا - دمشق
  • أشغل هذه الوظيفة منذ أغسطس 2013

Experienced Specialist with a demonstrated history of working in the telecommunications industry.

responsible for management process of all new changes, bundles or offers presented to Syriatel subscribers upon demand from other requester units (marketing, customer care, sales.. )

Duties:
• Manage communications for assigned projects with the requester and the related department (including sending feedback, commitment to delivery, new updates and helping in testing)
• Services Continuity and Enhancements embedding monitor service performance.
• Participate in designing the general flow of all the new bundles, offers, or other change requests to meet the requirements on the planed time, cost and scope.
• Handle testing phase for projects and requests with related unites to insure the safe deliver on the expected time to the requester.
• Operation and maintenance.
• Validate and configure main services.
• Validate and configure supplementary services.
• Configure scenarios prices.
• Trace, debug and solve problems.
• Analyze and develop Commercial requirements.
• Troubleshooting problems related to network and business configuration.
• Define and validate KPIs.
• Developing Tools for statistics, reporting and monitoring.
• Connect other third party systems and maintain a fast and responsive connection.
• Performance Analysis
• Validate and execute Acceptance test.

الخلفية التعليمية

ماجستير, MBA
  • في Higher Institute Of Business Administration - Syria
  • أكتوبر 2021
بكالوريوس, Computer Science
  • في International University for Science and Technology (IUST)
  • يونيو 2012

Specialties & Skills

Computer Science
Network Management Software
Networking Concepts
Networking Software
Microsoft Office Suite
Networking
Programming Languages C# , C , HTML
Operating System
VMWare Applications

اللغات

الانجليزية
متمرّس
العربية
اللغة الأم

التدريب و الشهادات

Microsoft Certified Systems Administrator (MCSA) (تدريب)
معهد التدريب:
- New Horizons
تاريخ الدورة:
June 2007
A+ (تدريب)
معهد التدريب:
- New Horizons
تاريخ الدورة:
March 2006
Network+ (تدريب)
معهد التدريب:
- New Horizons
تاريخ الدورة:
April 2006