Executive Customer Service and Admin
Action International Services
Total years of experience :16 years, 8 Months
•• Reorganizes reception area arrangement for a more pleasant and enjoyable ambiance for both external and internal guests.
• Coordinates and ensures operation of equipment by calling repairs, preventive maintenance; evaluating new equipment and techniques
• Negotiates with suppliers concerning price breaks while maintaining supplies inventory by checking stock to determine inventory level; anticipating supplies needed, placing and expediting order of supplies and verifying receipts of supplies
• Clearly and confidently communicate conflicts in order to manage and achieve results
• Creates and revises procedures by analyzing practices, record-keeping systems, office arrangements, budgetary requirements; implementing changes
Key Accomplishments:
• Implements and coordinates new procedures which decreased supplies and admin expenditures by 15%
• Appoint as Petty Cash Custodian after six months
HAMG -Group of Companies
Facilitated receiving and distribution of employee documents to HR Dept concerning attendance, visa copies, insurance, incoming mails and other concerns.
Proposed and implemented policies concerning use of office premises and facilities.
Prepared purchase orders, petty cash reimbursement, invoices for suppliers and cheque releasing.
Maintained, organized and scheduled appointments/meetings with client and executives.
Handled incoming and outgoing calls and direct them to the right person person or department.
Acts as a Central-Point of Contact for all outside vendors needing to gain access to the building.
Administrative Assistant
The Middle East Traders, -Importers, stockiest and suppliers of steel bars, plywood and general items
M-16 Mussafah, Abu Dhabi
Prepared quotations, purchase orders, sales order, sales forecast, and reports concerning market trends.
Arranged travel schedules and bookings and executive meeting and appointments.
Coordinates various office support services including facilities management and purchasing.
Prepared and modified documents including correspondence, reports, drafts, memos and emails.
Handled general administrative functions like documentation of employees' files, incoming telephone calls, mail distribution and correspondence.
Call Center Agent
TelePerformance- One of the top Call center/BPO company in the Philippines.
Barclays -credit card section
Provided sufficient and relevant information to clients that will bring satisfaction to callers.
Handled effectively the outgoing/incoming calls as well as irate or upset callers.
Built client loyalty by follow up of customer calls.
Coordinated with the dispatch team to make sure they deliver products in a timely manner.
Oriental Hotel Apartments
Tourist Club Area, Abu Dhabi
Facilitated on boarding orientations for new employees concerning company profiles, rules, and regulations.
Prepared sales reports, sales forecast and duty roster of service staffs with their designations.
Organized meetings staff regarding product innovations and promotions.
Coordinated with respective departments on issues relative to inventories, suppliers, repairs and maintenance on a timely fashion.
Monitored and maintained the SOP quality, freshness of goods served, cleanliness and staff attendance for adherence purposes.
Key Accomplishments:
Recommended and proposed guest interactions, menu planning that helped increase sales and attracted the customers.
Gained popularity to guests by providing them 95% of customer satisfaction and minimum complaints during each shifts.
Reviewed and verifies records and reports to ensure that information is provided and correct.
Compiled information using standardized forms and standing instructions. Proofreads materials for typographical or spelling errors
Reviewed, checked the items received if documents are complete and accurate before dispatch.
Prepared bill of lading, shipment schedules, delivery notes and invoices for the dispatched items
Assisted with tracking, reporting and logistical support for the workflow and processes and assistance with planning
Coordinated with the dispatch and operations department for proper distribution of orders
Trained store staff regarding store policies, product knowledge. Also revised and reviewed orientation, sales training materials used in our training sessions. Reviewing staff job results and learning needs with Store Manager and then developed and implemented the new materials discussed.
Conducted recruitment and development of staff.
Negotiated volume price breaks, placing and expediting orders to supplier which is used for our operation.
Maintained a safe and clean store environment by developing, determining and documenting locations of potentially dangerous materials and chemicals.
Prepared reports by collecting, analyzing and summarizing information from customer feedback, comments and staff suggestions to have a proper and better way to improve store operation.
Maintained inventory by checking merchandise to determine inventory level, anticipating customer demands.
Key Accomplishments:
>>>>>>Received a grade of 3.00 during my first Star Rating conducted by our Area Manager.
Course: Bachelor of Science in Business Administration (2002) School: Philippine School of Business Administration (PSBA) Character Reference: (Available upon request)
