Almoayad Almottahar

1- Performance management process (PMP):
• Performance and development review (PDR).
a. Setting Performance objectives by Finalizing all core job and Simplify the objectives and agree on process Steps along with What worked in privies year and what did not.
b. Calibrating with all functions capability team along with HRBP to agree for objective.
c. Data cleaning to ensure eligibility for system users.
d. Distributing all PDR’s form to the related function to ensure submission are meet with uploading timeline.
• Mid-Year review : Sending a remainder with all related function through the proper channels .
• Yearend Phase :
a. How do we differentiate better? Guard against central tendency during calibration.
b. Communication of CU CI - Clarity
c. Avoid getting influenced by historical ratings of the employee
d. Abide to the CI Avg. to avoid problems like central tendency and exceeded the CI which lead to significant back and forth.
e. Ensure The Consult forums take place consistently between Function Leads and business.
f. Validate Incorrect manager / DR mapping on system.
• Manage the activation of the PMP for my population through:
a. Conduct sessions to cover the target % for the targeted population to meet agreed timeline.
b. Consolidate YE templates and calibrate ratings with managers in agreed timeline.
c. Act as SME for PDR system for my own population, training them on how to use it, create the right level of escalation and ensure100% of eligible population administer the PDR process end to end on the System.
2- Training and Development projects.
• Ensure conducting 100 % Code of Conduct refreshers for non-management population by YE..
• Build a solid data base for own area, ensuring conducting accurate reporting of all OD activities on monthly basis through OD team.
• Running and leading development projects for my own area through prepare analysis tools.

تدريب الموظفين واعدادهم لمواجهة وخدمة العملاء
مراقبة ادائهم وتوجيههم في فترة التجربه
اختبار معلوماتهم من خلال الاتصال على مركز العملاء
اعداد المواد التعليمية لكل الانظمة والعروض
القيام بمتابعة اداء مركز الاتصال بشكل يومي وارسال التقارير للمدراء والاقسام المختصة
الاشراف على التدريب
الاشراف على تعامل الموظفن مع الغملاء من خلال الاتصال على مركز خدمة العملاء

التعامل والتسويق وحل مشكلات العملاء عن طريق رقم خدمة العملاء

بيع لوازم المنزل والاثاث

Supervision for the Jeddah Municipality

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