QATAR. Manager - HR & Project Admin
Kuwait Network Electronic Co W.L.L
Total des années d'expérience :13 years, 0 Mois
Kuwait Network Electronic Co W.L.L., QATAR. Manager - HR & Project Admin, (Oct 2013 To Till Date)
• Resource planning as per the Project Implementation schedule, co-ordination with accounts department, FTTX- Project Co-ordination.
• Hire, Manage and retain talented employees.
• Creating PO & SRV (Purchase Order & Service Receipt vouchers, Getting Quote from suppliers, Short listing of Quotes which meets the requirement and do further negotiation with the supplier,
• Implemented HR manual and MIS for various department, also co-ordinate with Document Controller for Billing and payment from Client end.
• Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
• Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; Identify & resolve issues and conflicts within the project team.
• Providing operational support to project implementation team.
• Contributes to team effort by accomplishing related results as needed
• Prepares employees for assignments by establishing and conducting orientation and technical training programs
Tropica Seeds Private Limited, Bangalore. Manager - HR & Administration (May 2010 - May 2011/May 2012- Mar 2013)
The company is a part of SSI - EOU segment. The major functions includes undertaking of R&D, Production and marketing of hybrid vegetable seeds, open pollinated seeds and exporting them to niche domestic markets in various destinations across the globe.
Varied Operational Responsibilities: • Managing an overall base of 100 employees and 50 workers.
• Managing the company's share ownership scheme.
• Liaising with the external fleet managers on the production and marketing front.
• Agility to take quick decisions and achieve long term objective.
• Prepare & deliver contracts of employment with job descriptions as appropriate to the new joinees of the company. Introduced and Managed HRMIS system.
• Conduct periodic and thorough internal audits, resulting in Nil nonconformance of external audits.
Finance & Operations
• Bank Reconciliation, Cheque Register, Ageing analysis report, Interparty invoices (Domestic), Issue of Credit notes & Debit notes, Issue of Export-Import Invoice and documentations.
• MIS on Collections - Daily, Weekly and Monthly.
• Manage ISTA (International Seed Testing Association) certifications, Phyto-nutrients certification from Government of India, Vendor Management, and FIRC (Foreign Inward Remittance Certificate) Management. Letter of credit, Vendor & Client Services Management.
Personnel & HRM Management
• Manage Staffing, Payroll, Contractual Obligations and administrative tasks.
• Tax Consulting & Manage Annual Appraisals of employees.
• Legal Compliances (Employment / Labour / Compensation Acts)
• Health & Safety Measures
• Employee Communication - formal & informal.
• Devised new and effective company Incentive Schemes - these have reduced planned & unforeseen absenteeism and increased production levels by 10%.
Creative Design & Print Management
• Managing and producing 2D & 3D layout drawings suitable for planning applications.
• Skilled with several graphic applications used for logo and company branding.
• Creating text documents & graphic retouch, Corporate brochures, Flyers, print design choice.
HSBC EDPI- Visakhapatnam and Bangalore.
Asst Manager - Operations, US & UK Processes - (July 2003 - April 2009)
Departments & Processes Handled: Card Services-Consumer Dispute Verification, Automated Consumer Dispute Verification,
Fraud & Risk, Silent Remorse, UDF, Lost & Stolen, Customer Telephone Service, General Banking, Bankruptcy, Foreclosure Services, A/c opening (Advances & Closures, CASA), Debt Validation, Card services Back Office Processing, CL-Collections.
Migration Responsibilities: • Process Migration in Card Services.
• Performed Critical Migration in Debt Validation, UDF (Universal Data Forms) and Consumer dispute verification and achieved 100% BAU within the set timelines.
• Managed consistent client relations.
• Responsibilities included preparation of Migration Charters, creation and updation of Process Maps & Flow Diagrams, Process Notes, Training manuals, Designing Training modules, Capacity Planning, and Report generations.
• Delivered training to 600 pre allocated & unallocated delegates, in soft skills resulting in quick allocation in appropriate departments.
Operational Responsibilities: • Managed a team of 75 associates in 40 queues for 2 Business Areas.
• Reviewed and appraised team performance, Monthly, Quarterly, Half yearly and Annually.
• Conducted periodic quality checks on team member's delivery.
• Conducted weekly and monthly calibration calls with Client Quality Head and ensured continuous quality improvements.
• Maintained MIS reports and handled escalation calls.
• Conducted regular team meetings, Skip level meetings and provided areas of development as a part of career development for the team members.
• Maintained continuous motivational levels through periodic one-to-one sessions, fun at work and Rewards & Recognition.
• Coordinate and managed internal audit and ensured Nil nonconformance standards with Nil findings on all external audits.
• Conducted frequent training refresher trainings and ensured continuous retention of process knowledge for the team members.
• Coordinated with Business Users / Clients to understand and channelize business requirements through weekly and monthly conference calls.
• Ensured continuous support to clients and provided consistent improvements through weekly & monthly performance review calls.
• Responsible for updating credit bureau reports & disputes.
• 1st and 2nd Bucket Mortgage Collections, Foreclosure Review, Loan Modifications, Loan Mitigation, Electronic Payments Services and Property Verification.
• Engaged in external recruitment support.
• Won the best team lead for training members for Lean & Yellow belts six sigma.
• Won the Team of the Year award in 2008 in CS-CDV.
• Won Distinguished Service Quality Award for continuously maintaining NIL errors for 3 years.
• Received appreciation from US Clients for consistent delivery of quality, accuracy & Timeliness of the process in CS-CDV.
• Successfully handled two in-house migration.
• Imparted soft skills training in PAPE (Pre allocated Processing Executives) training for 600 delegates.
• Appreciated for designing presentations on policies, procedures, and staff hand book & DCM-business partners' meet.
• Appreciated for successfully handling HR projects in recruitments, training, people-soft database.
SF International Hotel, Dubai
Accounts - (Sep 2002 - Mar 2003)
Responsibilities: • Handled book keeping and Profit & Loss Accounts.
• Maintained a record of expenditure and salary accounts.
• Handled Vendor management entirely.
• Reconciled bills, invoices, sundry and miscellaneous accounts.
IBM India Ltd, Kolkata. Outsourced to Tyco Fire & Security Pvt Ltd
Team Leader - General Admin (Sep 2001 - Sep 2002)
Responsibilities: • Managed benchmarking, audit activities and processes of improving facilities and services.
• Handled processes of Vendor management and Quality Control.
• Conducted Information Protection Audit as per IBM (MIS) ITCS guidelines.
• Handled all administrative and cliental services of the firm.
• Generated countrywide monthly reports for the expenses incurred and planned the financial years' budget for the department.
• Handled the entire range of building automation equipment, maintained the SDI in handling voluminous day transactions in accordance with STP/Custom guidelines.
• Controlled physical and electronic security & surveillance operations at all locations in Kolkata and extended support to other locations across India.
• Liaised & Resolved with other departments for issues relating to accounts and procurements.
• Played a key role in Commissioning the state of the Art IBM INDIA LTD Premises at Kolkata.
• Contributed in assessment of PWC in smooth transition to IBM.
SBI Funds Management Ltd, Bangalore.
Financial Advisor, P.A to the Vice President. (June 1998 - Sept 2001) (Contract)
Responsibilities: • Mobilized Rs.35 crores investment in various schemes from the Intermediaries and the customers.
• Trained postal officials in mutual fund services, managed distribution network of SBIMF.
• Maintained Imprest A/c and reconciliation of A/c of various schemes monthly, quarterly and annually.
• Managed customer complaints, front and back office operations.
• Handled servicing of Corporate Clients like KNNL, Co-operative Banks, and Karnataka Bank.
• Handled secondary market functions like buying, selling shares for clients, analysis of stocks and guidance to clients in selling concepts.
Centurion Bank, India (Contract)
Senior Financial Consultant (Aug 2000 - Jan 2001)
Responsibilities: • Worked as Personal financial advisor for secondary stock market.
• Monitored a team of ten for mobilizing accounts, handled deposit mobilization of the branch.
• Worked with inward and outward clearing, De-mat and admin departments of the bank.
• Processed account applications, KYC, received at branch, attended customer queries and made sales calls.
• Attended customer queries and extended service to the walk in customers.
• Bachelor of Arts, Mcom EMBA - HRM & Ops Management
• M.Com, 2003. • P.G. Diploma in Computer Applications from NICT, Bangalore. • Certified on Tally ERP 9 version 4.6.- 2013 Certified in ITIL V3
