Service Delivery Manager
SALAM
مجموع سنوات الخبرة :11 years, 3 أشهر
Project. At International Systems Engineering
* Managing & delivering the Eurofighter Typhoon IT Service in KSA.
* Stakeholder Management.
* Vendor / Supplier Management.
* Improve, support, and align with industry standards to meet upcoming requirements of
customers.
* Ensure all standards, policies, processes and procedures are implemented and complied with
and propose enhancements to policies and processes for the Customer Support Function as
required.
* Ensure an effective customer satisfaction measurement mechanism is established,
implemented, monitored and improved.
* Supervise, guide and assist direct reports to perform their daily activities in accordance with
the policies and procedures.
* Provide clear direction, prioritize tasks, assign and delegate responsibility and monitor the
workflow.
for the SANGCOMM (CCIS) for National Guard
Studeing