Abdulaziz Al Osaimi

Service Delivery Manager at SALAM

• Saudi Arabia - Altaif
• My current job since May 2016

Project. At International Systems Engineering
* Managing & delivering the Eurofighter Typhoon IT Service in KSA.
* Stakeholder Management.
* Vendor / Supplier Management.
* Improve, support, and align with industry standards to meet upcoming requirements of
customers.
* Ensure all standards, policies, processes and procedures are implemented and complied with
and propose enhancements to policies and processes for the Customer Support Function as
required.
* Ensure an effective customer satisfaction measurement mechanism is established,
implemented, monitored and improved.
* Supervise, guide and assist direct reports to perform their daily activities in accordance with
the policies and procedures.
* Provide clear direction, prioritize tasks, assign and delegate responsibility and monitor the
workflow.

IT Services Improvement Manager at International Systems Engineering

• Saudi Arabia - Riyadh
• My current job since March 2022

Acting Team Leader at At International Systems Engineering (ISE

• February 2013 to September 2013

Acting Team Leader at 28 th

• September 2011 to October 2011

Desktop Support Analyst at SALAM

• United Arab Emirates
• January 2009 to May 2009

Systems account at International System Engineering

• Saudi Arabia
• December 2008 to March 2009

Project co-coordinator at International System Engineering

• Saudi Arabia
• January 2007 to December 2008

Project Administrator at International System Engineering (ISE)

• United Arab Emirates
• January 2008 to December 2008

Project Administrator at SANGCOMM) International System Engineering (ISE)

• January 2007 to January 2008

Helpdesk Administrator at KSA

• Saudi Arabia - Riyadh
• January 2007 to January 2008

for the SANGCOMM (CCIS) for National Guard