Alshima Ahmed

• Recruitment and Onboarding: Streamlined recruitment processes, reducing time-to-hire by 20%.
Managed job postings, screened candidates, and coordinated interviews, resulting in improved
candidate quality and fit.
• Employee Records Management: Maintained and updated employee records in HRIS, ensuring
accuracy and compliance with data protection regulations.
• Coordinated training sessions and workshops for employees, ensuring smooth logistics and
attendance tracking.
• Handled confidential HR documents and maintained filing systems in compliance with data
protection regulations.
• Employee Relations: Acted as a point of contact for employee inquiries, effectively resolving
issues and improving overall employee satisfactio.
• Office Coordination: Managed daily office operations, including scheduling meetings, organizing
files, and maintaining office supplies, enhancing overall office efficiency.
• Handling and follow up with PRO visa status of company employee.

• Respond promptly to customer inquiries through various online channels, including email, chat,
and social media.
• Assist customers with placing orders, tracking shipments, and addressing any order-related
concerns, fulfillment on-time and accurate delivery.
• Managed inventory through different plat form Such as Noon, Shopify, Amazon, Mumzwolrd to
ensure product availability and accurate stock level.
• Designed marketing e-mail and promotion Calls to informed about upcoming promotions and
product launches.

• Motivated and supports agents through feedback and communication.
• Measured KPIs like inbound calls, call waiting and call abandonment.
• Managed and oversees a team of call center agents.
• Improved quality of result by recommending changes.
• Keep track of employee attendance, and prepare monthly and annual performance report, to
• achieved targets and goals.

• Achieved customer satisfaction goals by responding to customer inquiries in a professional and
timely manner through various channel.
• Customer complaints, and provide appropriate solutions and alternatives developed 48 hours
follow-up system to ensure customer retention.
• Process and follow up on orders promptly, reduce customer wait time by 20% Collecting and
analyzing customer feedback.
• Delivering information about a companys offerings, and Keep records of customer interactions.
• Generate sales leads Identified and assess.