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Alston Alphonso, Team Leader

Alston Alphonso

Team Leader

United Arab Emirates

Bachelor's degree, HOSPITALITY & TOURISM MANAGEMENT

Work experience

Total years of experience: 13 years, 7 months

Team Leader

February 2015 - Present

February 2015 - Present

HYATTREGENCYDUBAICREEKHEIGHTSANDRESIDENCES

Job role:
Customer Service and Call Center

November 2012 - January 2015

November 2012 - January 2015

Ensuring the delivery of brand promise and providing exceptional
guest service at all times.
To maintain positive guest and colleague interactions with good
working relationships.
Being fully conversant with all services and facilities offered by the
hotel
Performing opening and closing procedures established for the Place
of Work as assigned

Education

IIAS School of Managemen

January 2013

January 2013

Bachelor's degree, HOSPITALITY & TOURISM MANAGEMENT

India

IN

Institute of Carving

January 2012

January 2012

High school or equivalent, FRUIT AND VEGETABLE CARVING

India

COURSE IN

Bhalchandra Technologies

January 2011

January 2011

Bachelor's degree, COMPUTER APPLICATIONS

India

HIGHER SECONDARY SCHOOL Govt. Higher Secondary School

January 2010

January 2010

High school or equivalent, HOSPITALITY & TOURISM MANAGEMENT

India

Business & Financial Objectives Costing & Budgets Creative Menu Development/Specials Customer Service Excellence F & B Operations/Compliances Food Quality Control Health & Safety Standards High Customer Service Standards High-Volume Dining Hospitality Industry

Bhalchandra Technologies

January 2010

January 2010

High school or equivalent, COMPUTER APPLICATIONS

India

St. Theresa High School

January 2008

January 2008

High school or equivalent, HOSPITALITY & TOURISM MANAGEMENT

India

,

Skills

CLOSING
Expert
CLOSING
Expert
DELIVERY
Expert
DELIVERY
Expert
BUDGETING
Beginner
BUDGETING
Beginner
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
FINANCIAL
Beginner
FINANCIAL
Beginner
FRONT OFFICE
Beginner
FRONT OFFICE
Beginner
INVENTORY MANAGEMENT
Beginner
INVENTORY MANAGEMENT
Beginner
MENTORING
Beginner
MENTORING
Beginner
PROFIT
Beginner
PROFIT
Beginner
QUALITY CONTROL
Beginner
QUALITY CONTROL
Beginner

Languages

English

Native Speaker