Programme Manager - IT
ASAP - Higher Education Department, Government of Kerala
Total years of experience :12 years, 1 Months
Reporting to Chief Executive Officer and Additional Secretary to Government
Key Responsibilities -
• Project coordination and follow-up with vendors and ASAP teams.
• Conceptualization, Implementation, and monitoring of ASAP IT architecture spread geographically all over Kerala with 121 offices in 14 districts connected to HQ over the optical network.
• Vendor/ Service Provider relationship management, Project monitoring in line with technical requirements and timelines of existing contracts.
• Configuration, Monitoring and Maintenance of Data Center at HQ, ASAP HO Servers -Windows Server, Storage and Recovery, configuration of routers, switches.
• Coordination and Supervision of In-house Development of ERP- MIS, Placement Portal, and other platforms.
• Master trainer for the technical training session of stakeholders.
• L2/ L3 Level support - Updating and maintenance of a centralized IT support and help desk system.
• Project Gap analysis and assessment of additional requirements and related required documentation.
• Preparation of the technical specifications with budgetary commercial details, Procurement proposal - RFP.
• Supervision of the Testing and Acceptance, Project sign off and related documentation works.
• Biometric Attendance System implementation in line with NSDA specifications.
• Coordinating Social Media campaigns.
Key Achievements
• IT infrastructure with over 5000 connected devices including workstations, laptops, UPS, Printers spread over the State of Kerala across 121 offices.
• Completed 40+ projects
• Managed a team of technical support, software and engineers on a daily basis.
• Trained 120+ batches on MIS and other software platforms used by organization.
• Part of the team that developed MIS for data management, DDFS for file processing, HRAPPS for HR operations, Job Portal Android App for field tracking, PM Tool reporting tool, Video quality monitoring, etc.
• Nominated to attend Indian Government IT Policy review meeting.
• Reduced costs by use of custom-configured Open Source alternatives.
• BMD implementation at 350 centres on a daily basis.
• Selected to attend Management Development Programme at Indian Institute of Management, Kozhikode.
Reporting to Operations Officer
Key responsibilities
• Communicate with customers to gather business requirements.
• Assesses and interprets customer needs and requirements ensuring customer Service.
• Identifies solutions to non-standard requests and problems.
• Develop a Design Document based on the business requirements.
• Design, upgrade, testing of network infrastructure to ensure optimum resource utilization, performance and resilience, Routing and switching configurations.
• Respond to Request for Quotations and Proposals.
• Implement Firewall/IPS based Security, Wired, and Wireless Security, Network Security.
• Effective troubleshooting of issues.
• Prioritizes and organizes own work to meet deadlines.
• Provide explanations and interpretations within area of expertise.
Key Achievements
• In charge of the development of the in-house Health Information System.
• Implementation of company developed HIS with 30 clients.
• Catering to networking needs of small business units - Offices, Training labs - 40 locations.
• Set up the lab windows server/ Linux server of multiple training providers.
Reporting to Project lead
Key responsibilities
• In charge of designing and developing outsourced embedded projects as per the requirements using AVR, PIC, Arduino & Android platforms.
• Working with emulators, coding, testing, software debugging.
• Protocols like CAN, SPI, I2C, RS232, UART.
Key Achievements
• Developed Automotive Tracking System, School Management System, Android App for Businesses, Security Systems, Home Automation Systems.
• Conception to product development involvement.
• SMS and ATS implemented in 10 institutions during my tenure.