Senior Network Automation Engineer
AT&T
مجموع سنوات الخبرة :16 years, 9 أشهر
Part of a Senior Network Automation Team that builds, owns, and improves the network systems for AT&T lineup of channel services using automation tools such as, NEST2 API, codecloud, GITHub and ansible (IAAS).
• Execute MOP using CANOPI work order system for various Cisco, Vyatta, Nokia and Erricson devices.
• Collaborate with architecture on building new services with a focus on reliability, observability, and automated system lifecycle.
• Manage and improve service documentation and automate service updates and changes.
• Put the end-user experience at the core of the team's focus and continually drive to measure and improve it.
• Attending regular project meetings and provide status reports weekly.
• Assist with projects including the planning, implementation, automation, and documentation as needed.
• Oversee Lab testing/UAT/ and Move-to-Production duties and Update site documentation on all changes made.
• Take ownership of issues affecting the service regardless of functional area or organizational boundary.
• Mentoring & helping junior team members with services including incident response, root cause analysis, and problem management across a diverse set of technologies.
Managing Houston Airport System Infrastructure consist of VMware, Windows, Unix/Linux servers connecting through a Cisco network and Brocade storage environment of Isilon InsightIQ, HP Nimble and Veeam backup.
Manage/maintain over a million-dollar storage, VMWare, and Operating system infrastructure maintenance budget.
Deploying, managing, upgrades & patching, and optimizing VMware hosts/VMs and Storage such as Dell Compellent, HPE Nimble, Dell EMC Isilon.
Managing backup jobs, testing jobs, and optimizing backups. Especially using Veeam backup and Replication and other major backup applications.
Experience managing, tuning, and auditing Microsoft Active Directory, including DNS, DHCP, DFS, and GPOs.
Managing alert management, including optimizing alerts, resolving alerts, and customizing alerting thresholds and alerting strategies using SolarWind alert system.
AWS cloud technology experience, including networking, provisioning, load balancing, backups, troubleshooting, and designing cloud-based infrastructures.
Managed and operate Cloud based and global enterprise infrastructure consisting of Windows, Unix/Linux, and VM’s servers connecting through a Cisco-driven network and storage utilizing through in a large multinational financial services production environment, in support of 24x7x365 high availability service level commitment to customers.
• Led team of multi-level technical support in defining, development, and evaluating storage products consistently meeting or exceeding customer expectations.
• Managed Global Storage Support projects for NetApp, AWS, HDS, IBM XIV, Dell/EMC Storage consist of DMAX, VMAX, VMAX3 all Flash Arrays, SolidFire and HP-3PAR.
• Managed tools like AWS, EMC Unisphere, NetApp StorageGrid, Sophia, HDS Tuning Manger, and other Perf Analysis tools to carry out performance analysis.
• Engaged and coordinated with various teams’ activities by diagnosing, reproducing, fixing HW Break-fix, allocating storage space, Refresh/Plan activities and performance issue.
• Performed detailed array/host level SAN performance analysis and recommending solutions to clients
• Remediated SAN side performance related issues proactively. This includes remediating issues both in arrays and SAN fabrics.
• Received recognition and financial awards for outstanding performance that went well beyond the job responsibilities.
• Attended management and technical bridges for incident resolution and prepared root cause presentations.
• Performed ticket elevations to respective LOBs for acting up on, Utilize Change Management, Root Cause Analysis, Break-Fix & Vendor Liaison for Highly Available Distributed Computing infrastructure and controls and experience with focus on ITIL tools and processes with JPMC standards.
Manage servers under Window 2003, Exchange Server by VPN, and Cisco Firewall.
Assist users with AT&T tool performance issues and desktop application issue.
• Configure, install and repair AT&T Audio and Web Conferencing Tools to users across the company worldwide.
• Successfully add AT&T application to the software catalog by adding users to Active Directory Users and Computer Interface.
• Investigate issues reported by users in a timely and efficient manner
• Maintain up to date documentation on the install and user account creation list
• Provided end user client support for all desktops/laptops, operating systems, application software systems and peripheral assets utilized by internal and remote operations personnel.
• Performed software installations and upgrades to operating systems and software packages such as Windows 7, XP and Quickbook Pro.
• Investigated faults relating to desktop applications and their configuration, identity and implement appropriate solutions.
• Conducted routine hardware and software audits of workstations, resulting in 99.9% uptime.
• Responsible for responding promptly and effectively to calls concerning any query or issue regarding software, hardware and peripherals.
• Supported IBM team members to deploy servers: such as (Sony-NAS TSM, HP ISP 9000, and SAP1/SAP2 2500, 2600 and 2800 series) and configured RXP/ISP blades.
• Configured RXP/ISP blades on various IBM envirnment such SAP1/SAP2 2500, 2600 and 2800 series.
• Strong Customer Service skills and experience- resolving test cases & result with direct client interaction
• Provided technical support and troubleshooting on various Cisco products including Routers, Switches, IP Phones
• Provided technical support with LAN Switching Technology, Cisco IOS, Unity, and Call Manager
• Document activities and interaction on a daily basis
• Configured/Troubleshooting of TCP/IP, FTP Protocol, OSI model, Frame Relay, bandwith NIC setting, NFS, and NDMP
• Configured/Troubleshooting of routing protocols such as RIP, EIGRP, OSPF, and BGP
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