IT Administrator / Analyst
Fisker
مجموع سنوات الخبرة :9 years, 11 أشهر
Implement tasks associated with network / desktops including deployment, testing and assessing, contractual issues, security, user training, communications, integration controls and performing back-up’s if required.
Support all the IT equipment’s like PC, Printers, IP phone, Fax machines, Video Conferences (Cisco WebEx, Microsoft Teams), manage and un-manage Switches, Cabling, Patch Panel, ODF etc.…
Support network related issues, wireless Issues, network cabling and monitor network connectivity status through inter mapper.
Configure voice and data VLANs, port security, MAC filtering, Access points and other stuffs.
Assist in ensuring that proper control and checks are maintained for all hardware (technology specific) as well as software. This includes maintaining current inventory of all hardware installed through the fixed asset system.
Opening tickets with ISP if any site is down and provide on-site support to vendors.
Escalate the issue to concern teams to resolve network and hardware related issues as per SLA standards.
Support users on desktop related queries including optimizing utilization, sharing resources and software availability.
Update the documented guidelines/procedures for network and helpdesk activities and ensure that to be followed all the procedures.
Maintain vendor relationship and liaise with various external service providers in ensuring that proficient service maintained.
Perform periodic checks on all hardware installed to confirm that only approved and purchased software installed on all machines.
Prepare and submit weekly, monthly & quarterly desktop & helpdesk progress reports to the Helpdesk Manager for review.
Participate in installing, planning, testing and implementation of disaster recovery plans for desktop infrastructure including supported applications at local disaster recovery site.
Assist in addressing and resolving all Helpdesk & desktop related audit comments and recommend improvised helpdesk strategies to alleviate future comments.
Ensure that all faults reported are promptly logged in the helpdesk system and addressed in the best possible and timely manner.
Attend training courses specified by the training department, Service Desk Manager and / Head of IT Operations.
Implement tasks associated with desktops including deployment, testing and assessing, contractual issues, desktop security, user training, communications, integration controls and performing desktop back-up’s if required.
Assist in ensuring that proper control and checks are maintained for all hardware (technology specific) as well as software. This includes maintaining current inventory of all hardware installed in the bank through the fixed asset system and safekeeping of original software purchased by the bank.
Support users on desktop related queries including optimizing utilization, sharing resources and software availability.
Update the documented guidelines/procedures for PC and helpdesk activities and ensure that to be followed all the procedures.
Maintain vendor relationship and liaise with various external service providers in ensuring that proficient service is rendered to the bank.
Perform periodic checks on all hardware installed in the bank to confirm that only bank approved and purchased software is installed on all desktops.
Provide effective and efficient technical solutions to resolve desktop, printer and server problems using the Internet through the local vendor or the product manufacturer.
Prepare equipment and payment requisition forms for the purchase of technology specific hardware and software by the bank and ensure that the approvals for the purchase and invoice payments are routed through the proper management channels.
Prepare and submit weekly, monthly & quarterly desktop & helpdesk progress reports to the Helpdesk Manager for review.
Participate in installing, planning, testing and implementation of disaster recovery plans for the banks desktop infrastructure including supported applications at local disaster recovery site.
Assist in addressing and resolving all Helpdesk & desktop related audit comments and recommend improvised helpdesk strategies to alleviate future comments.
Ensure that all faults reported are promptly logged in the banks helpdesk system and addressed in the best possible and timely manner.
Attend training courses specified by the bank’s training department, Line Manager and/or Head of IT Operations.
Supporting the retail Banking devices.
Installation and Configurations of Operating Systems
(Windows 98/ 2000/ 2003/ XP/ Vista/ Windows 7/ Linux/ windowsserver2008)
Install, configure, troubleshoot and support of Windows Operating Systems.
Monitor and respond to hardware and software problems, including third-party applications, utilizing a variety of hardware and software testing tools and techniques.
Install and configure network hardware and software.
Provide network troubleshooting and support.
Provide technical assistance to other Network Technicians and staff members.
Provide technical support and training to end-users.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Enter commands and observe system functions to verify correct operations and detect errors.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation activities.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Administer network security.
Back up file server data/disks.
Provide minor to moderately complex server maintenance.
Maintain current knowledge of relevant technology as assigned.
Participate in special projects as required
Configuration of brand new computers and networks to communicate different networks each other with in the same geographical area(LAN), printers.
Troubleshooting of network cables (connections) and assigning IP address.
Ensure Network cable’s security, monitoring of network and software’s systems Maintenance.
Configuration of Cisco and Alcatel switches, back-ups of configurations, port securities, SNMP, VLAN, banners, ….etc
Sub netting to arrange network requirements.
Implementation and Administration of “Windows 2003 & 2008 Active Directories”.
Install, Configure, and Administration of Windows based DNS and DHCP Servers.
Creating and Managing Users in the Domain and setting up Users permissions.
Creating OU and Groups and assigning permissions.
Currently pursuing batch (2024).
Completed B.Com Honours in Information technology and commerce.
