Sales and Guest Relations
Abu Dhabi Country Club
Total years of experience :14 years, 7 Months
• Greet and provide administrative services to the club guests.
• Listen attentively and closely deal with all requests, problems, needs of club’s guests, to get an effective customer-oriented perspective and find solutions to problems focusing on members satisfaction.
• Support and maintenance information database of members
• Sends report for whole day to the appropriate Department Managers
* Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
* Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
* Handle issuance of guest room key cards and ensure effective control for guest security.
* Ensure that all messages, mails and packages are delivered to the guest room.
* Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.
* Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
* Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously.
* Follow up with Bell desk regards shuttle Bus.
* Daily courteous calls to VIP rooms, so too with other guests.
* Report any unusual occurrences or requested to manager.
* Be aware of the hotel accident Prevention Policies.
* Ensure the cleanliness and neatness of front office area.
* Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
* Check Hotel situation, occupancy, functions, groups, VIPs.
* Re-announce VIP rooms to Housekeeping and F&B departments.
* Check if all departure details for the day have been taken, as well as for the next day.
* To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays.
* Check VIP rooms after amenities are placed.
• Greet visitors appropriately
• Determine visitor needs in a professional manner
• Answer and address incoming phone calls in a timely and polite manner
• Take and deliver messages accurately and completely
• Sort and distribute incoming mail
• Support and maintenance information database of guests
• Receiving payment and prepare bills for provided services by the hotel.
• Assist hotel’s employees in resolving problems
• Assist the Executive Directors and other staff as requested
• To provide outstanding teaching to create a vibrant and distinctive culture for learning for young people.
• To ensure all students are able to thrive and engage in both academic and vocational learning to achieve above and beyond their highest potential whilst developing personal and employability skills.
• To plan and execute a diverse program that meets individual learner needs within English.
• Uses a variety of methods for learning English Language
• Realize and learn new educational programs.
* Over control the timely execution directives, orders and instructions of the Human Resources Manager.
* Manage employees, making employment, transfer and dismissal of employees in accordance with the labor laws.
* Filling and storage of work books, gives information about the real and past work performance of employees and non-recurring utilities commission human recourse manager.
• Identify and analyze competitors
• Study markets products and trends development, analyze market opportunities,
• Establish business contacts and conduct sales with buyers,
• Prepare reports by collecting and analyzing sales data
• Organize promotional activities for new products/services
• Prepare (monthly, quarterly and annual) forecasts
* Study markets products and trends development, analyze market opportunities,
* Establish business contacts and conduct sales with buyers,
* Monitor payment by buyers of goods under the contracts.
* Create and ensure constant updating of databases about customer, analyze amount of sales and preparing reports on the results of the analysis.