Store Manager
Meat Hook
مجموع سنوات الخبرة :10 years, 9 أشهر
Taking care of entire operations with my help of my team mates to successfully running the business.
In delegating task to my team mates to run the day end operations.
Overall taking care of the multi unit restaurant for quality, management of day to day daily operations.
Taking care of restaurant operations, keeping a check on th quality of food and service. Time management for the team, Schedule of the team. Hygiene and maintaince of the restaurant.
Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands local laws.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., grecational or training programs or classes, and teaches or instructs others.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Ensures employees receive on-going training to understand guest expectations
• Strives to improve service performance.
• Ensures recognition is taking place across areas of responsibility.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices in absence of Restaurant Manager.
Assisting the restaurant manager in Handling the floor operations and keeping a follow-up check for standards and procedures being followed. Scheduling duty rota for the team, hygiene check for rhe team and the restaurant . weekly inventory along with the restaurant manager and Head chef and keeping a tap on the waste and accounting into the backup database. Training of the FOH team in terms of hospitality and service and minutes in the service required. Motivating the team in upselling and suggestive selling and focusing on their feedback for the given month in a timely manner and awarding them in my own way for the te member who achieves the target. Back office job to be taken of for the emails and filling to be done in a timely manner. END OF THE DAY banking and filling and impt documents for the store in a discipline way. Weekly maintenance of the store to check and report if necessary and urgent. Line check to be done for the restaurant kitchen and the bar along wid checking the hygiene checklist. Checking the prep board for the day and checking the backup for the day.
(Pioneer team)
To oversee a thriving and efficient café operation used by the local community.
Manage day-to-day operations of the café Monday-Saturday - including staff rotes, ordering, planning the menu, cleaning, record keeping and general administration.
Develop and manage relationships with customers; ensure a positive, friendly and efficient service is delivered by staff and volunteers and respond to complaints and queries.
Maintain acceptable standards of performance that meet our legal obligations; monitor and maintain staff training and development needs, such as to meet food hygiene requirements.
Maintain Café financial systems, including cashing up each day and managing expenditure, including petty cash.
Carry out café assistant duties, including serving customers, making food and drinks and cleaning the café
In conjunction with the Centre Manager Café Cook, to develop a group of suppliers that meet the café’s needs and manage the ordering process to ensure the cafe is never out of stock of key items.
Undertake regular stock takes and audits as agreed with the Audit Manager.
Oversee and direct the café staff - including induction of new team members.
Oversee, train and support volunteers who offer their time in the café to help them contribute to the café’s operation.
Ensure health and safety of staff and customers in the cafe; promote high levels of cleanliness and hygiene at all times and ensure the maintenance of equipment and machinery.
Occasional support to hospitality and other aspects of the Church activity.
Attending meetings as required; writing and/or presenting reports to the Centre Manager.
On job training , projects and ideas to work on for success of the restaurant.
Good