Business Development / Sales Manger
world Travel
Total years of experience :10 years, 11 Months
Group
• Establish and maintain accounts with new markets, EMEA, UK and Far East region
• Cultivate relationships with partners to help maximize their sales potential
• Monitor the financial performance of the relevant customer segments against establish targets
• Determine pricing strategies in development of customer propositions
• Develop creative and cost-effective plans to meet client objectives
• Implement processes and strategies, which enhance and streamline communication between internal and external customers.
• Responsible for all online activities and develop into work plan
• Monitor and maintain smooth functionality of booking system
• Implement and maintain all promotions/ campaigns to increase the awareness
• Assist in implement system to develop a thorough understanding of the relevant customer segments, including the solicitation and measurement of customer feedback on matters including product, pricing, service, programs, promotions and offers, and integrating this information into future initiatives
• Accurate & timely reporting on performance versus targets, competitor activities, customer satisfaction
• Thorough understanding of the product knowledge with the ability to analyze customer play behavior
• Execute and analyze programs for attracting, retaining and reactivating customers, based on short and long term analyses of customer trends and needs
• Own and manage the end to end sales process for all opportunities
• Coordinate and participate in client and prospect functions/activities (tradeshows, conventions, client forums) as necessary
• Update new and existing clients on offerings and industry changes as needed Prepare periodic sales reporting in the system
• Customize selling approach and up-selling to clients’ needs to maximize sales and closes the best opportunities based on current market and company's condition
• Maintains all sales systems, such as sales records and reports, conference calendar
• Establish/renew corporate rate agreement
• Establish and implement SOPs
• Ensures the prompt and systematic servicing of all business accounts
• Maintains high visibility in the surrounding community and in the hospitality community as appropriate
Oakwood Studios Singapore
•Establish and maintain accounts within Middle East and Europe and North Africa region
•Customize selling approach and up-selling to clients’ needs to maximize sales and closes the best opportunities based on current market and company's condition .
•Maintains all sales systems, such as sales records and reports, conference calendar
•Improve customer satisfaction by improving responsiveness and anticipating customer needs
•Establish/renew corporate rate agreement
•Handling meetings and events request, from contractual till execution stage
•Active outside face-to-face sales calling
•Maximize revenue to the highest level, including hotel rooms, groups
•Maintains efficient sales office procedures and insures the maintenance of accurate and updated account files and follow-up procedures
•Maintains all sales systems, such as sales records and reports, conference calendar, traces of history and potentials, logs of groups not previously accommodated and mailing lists
•Ensures the prompt and systematic servicing of all business accounts
•Maintains high visibility in the surrounding community and in the hospitality community as appropriate
•Designs new programs and sales campaigns, to develop additional sales from the respective market
•Be actively involved in developing methods to maintain and increase business volume, this includes advertising, sales promotion, personal selling, publicity, community relations, special sales projects, employee training and control, guest relations
• Set up appropriate filing systems of existing and potential accounts, keeping up to date and properly categorized
GUARANTEE TRAVEL DUBAI
•Maintaining and handling corporate accounts such as real estate, banking, consultancy, transportation, oil & gas, pharmaceutical and as well includes government, semi-government sector
•Establish and maintain accounts within Middle East and Europe region
•Establish/renew corporate rate agreement
•Manage group request and online booking for all inbound and outbound
•Handling meetings and events request, from contractual till execution stage
•Maximize revenue to the highest level, including hotel rooms, groups, events, visa and travel
•Maintains efficient sales office procedures and insures the maintenance of accurate and updated account files and follow-up procedures
•Maintains all sales systems, such as sales records and reports, conference calendar, traces of history and potentials, logs of groups not previously accommodated and mailing lists
•Ensures the prompt and systematic servicing of all business accounts
•Maintains high visibility in the surrounding community and in the hospitality community as appropriate
•Designs new programs and sales campaigns, to develop additional sales from the respective market
•Be actively involved in developing methods to maintain and increase business volume, this includes advertising, sales promotion, personal selling, publicity, community relations, special sales projects, employee training and control, guest relations
•Set up appropriate filing systems of existing and potential accounts, keeping up to date
BLU DOWNTOWN DUBAI
•Generating and expansion on sales opportunities by maximizing on room sales, groups and events opportunities to the highest occupancy level through building relationship with the wholesale and corporate sector includes accounts such as government (within Middle East & Gulf region), embassies, pharmaceutical, healthcare and financial
•Works collaboratively with PCO, travel agencies (leisure market), event companies to expand sales opportunities within the hotel property
•Maintains all sales systems, such as sales records and reports, conference calendar
•Submit monthly and weekly sales plans as well as daily sales/activity reports which will also include persons entertained for sales purposes. Professionally represents the hotel in community and industry organization and events.
•Establish and strengthen relationships with a wide-spread of potential segments to contribute to the catering events sales revenue
•Improve customer satisfaction by improving responsiveness and anticipating customer needs
•Expanding client database for business opportunities
•Customize selling approach and up-selling to clients’ needs to maximize sales and closes the best opportunities based on current market and company's condition
•Encourage client’s feedback after each catering event and ensure to follow through actions wherever required
ROYAL DUBAI
•Determines room rates based on the selling tactics of the hotel
•Market analysis on seasonal travel trends
•Helps develop room revenue and occupancy forecasts
•Responsible for individual and group's bookings, arrangements for clients travel and programs
•Handles groups' request, coordinate arrival, follow-up payment process
•Responsible for group's bookings, collating pre-arrival information
•Processes reservations from the sales office, other hotel departments, and travel agents
•Processes cancellations and modifications and relays information to front office
•Understand and follow-through the hotel's policy on guaranteed reservations
•Knowledge of the selling status, rates, benefits of all packages plans and credit policy of the hotel and how to code each reservation
•Creates, maintains reservation record, and communicates reservation information to the front desk
•Monitors and processes advance deposits on reservations, tracks future room availabilities on the basis of reservations
•Assists in preregistration activities when appropriate
•Making arrangements for clients travel programs
Achievements
Full course training in sales division within corporate and leisure segment
Create/update rates via online system, control rate on retail segment; booking.com
•Manage group bookings, control guest rooms inventory
•Handles groups' request, coordinate arrival, follow-up payment process
•Appropriate delegation of MICE request/lead or turnover of confirmed business to the event planning team
•Supervises, monitors calls, coaches, counsels, trains, disciplines and reviews reservation agents
•Manage billing with accounts department
•Personally involve in VIP bookings/guests experience
•Develop the team through training on all aspects in relation to work including administration, hotel systems, guest interactions, customer service excellence, as and when dealing with key internals and externals
•Follow up and address on customer complaints and concerns, providing strategic solutions on related matters
•Providing supervision to subordinates on unresolved challenging matters, ensuring the appropriate approach and decision making process complying to the hotel’s standard
Attracts potential customers by answering product and service questions; suggesting information about other products and services
•Opens customer accounts by recording account information
•Maintains customer records by updating account information
•Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
-
-
