Branch Manager
Delta
Total years of experience :24 years, 8 Months
Recruiting and training new sales staffs (Senior sales managers, Sales managers, team Leaders & Sales Agents)
•Motivating my managers as well as they motivate their teams& follow up the sales reports for every team
•Developing sales strategies and setting sales targets
•Monitoring the team’s performance and helping them to reach targets
•Analyzing sales figures and forecasting future sales
•Collecting market and customers feedback
•Improve my team through learning what we are going to sell
•Create a new ways to increase the sales and improve the efficiency
•Responsible to improve my team sales in Non-Life products
•Undertaking to achieve the targets in all our products and services
•Preparing and analyzing the weekly, monthly, sales report
•Customers satisfaction via personal meetings and phone calls and email and
How to fulfill their needs
trainer for new E-Experts (sales staffs)
•Developing sales strategies and setting sales targets
•Monitoring the team’s performance and helping them to reach targets even in electronics devices such as (mobiles, tablets, computers, TV’s, projectors) & electronics accessories such as (car care, TV’s mounts, mobiles accessories, computer accessories, tablets accessories)
•Monitoring sellers performance & their fulfillment levels for our buyers orders
•Monitoring & arrange the time for the content teams to get the production from the sellers
•Follow up with onboarding team which is responsible for train the sellers to monitor his page in our website mall
•Follow up with account managers the sellers marketing plans
•Analyzing sales figures and forecasting future sales
•Collecting market and customers feedback
•Improve my team through learning what we are going to sell as well as new ways for selling
•Create a new ways to increase the sales and improve the efficiency such as targeting special places in my category
•Undertaking to achieve the targets in all our products and services
•Preparing and analyzing the weekly, monthly, sales report
•Customers satisfaction via personal meetings and phone calls and emails
Recruiting and training new sales staffs (Sales managers, team Leaders & Sales Agents)
•Motivating my managers as well as they motivate their teams& follow up the sales reports for every team
•Developing sales strategies and setting sales targets
•Monitoring the team’s performance and helping them to reach targets
•Analyzing sales figures and forecasting future sales
•Collecting market and customers feedback
•Improve my team through learning what we are going to sell
•Create a new ways to increase the sales and improve the efficiency
•Undertaking to achieve the targets in all our products and services
•Preparing and analyzing the weekly, monthly, sales report
•Customers satisfaction via personal meetings and phone calls and email and
How to fulfill their needs
Recruiting and training new sales staffs (Sales Manager &Team Leaders & sales agents)
•Teaching what is the selling skills & how to use it in the sales presentations
•Create a new ways to increase the sales and improve the efficiency
•Preparing and analyzing the weekly, monthly, sales report
•Improve my team through learning what we are going to sell
•Customers satisfaction via personal meetings and phone calls and email and
How to fulfill their needs
•Developing sales strategies and setting sales targets
•Monitoring the team’s performance and motivating them to reach targets
•Analyzing sales figures and forecasting future sales
•Collecting market and customers feedback
•Undertaking to achieve the targets in all our products and services
instructor for all of (customer service, leadership, business communication, business etiquettes, sales)
•Recruiting and training new staff
•Takes of obtaining full financial info on new and existing customers, and updating old customer’s records.
•Collecting market and customers feedback
•Studying which organization we can deal according to ISO certificate
•Undertaking to achieve the targets in all our products and services
•Create a new ways to increase the sales and improve the efficiency
•Preparing and analyzing the weekly, monthly, sales report
•Improve my team through learning what we are going to sell
•Teaching the course of customer service plus sales and leadership
Working as Assistant Branch Manager for eleven months
Takes of obtaining full financial info on new and existing customers pertaining to the “Know your Customer Policy “(KYC) for new a/c’s large Trans, suspicious Trans, and updating old customers records.
Promoting / Selling / cross-selling all assets and liabilities products of Mashreq Bank via all channels of communication like direct visit, emails, calls … etc,
Undertaking to achieve targets set for 15 products.
Retaining existing clients as not to leave to competition
Servicing small business retail clients and tailoring their specific business needs
Acquiring payroll accounts
assisting in all branch operations
Acting as anti-money laundering officer (AMLO)
Authorized signatory for all banks letters and certificates
Selling various insurance products
Customer satisfaction surveys via phone calls and emails
Coaching new joiners in different branch areas
Collecting customer feedback and market research
Keeping up to date with product and competitors
Researching and analyzing market trends, be aware of customer expectations
Compiling and analyzing sales figures
Looking for ways to increase sales and improve efficiency
Achievements
• Top Performance no 2 in personal loans all over Mashreq Bank 2005
• Top Performance no 1. in different insurance products as numbers and premiums all over Mashreq Bank 2006
• Top performance no 1 in personal loans all over Mashreq Bank Dubai district 2007
• Top performance no 1 in mashreq millionaire all over Mashreq Bank Dubai district as numbers first quarter 2008
• Top performance no 2 in insurance all over Mashreq Bank second quarter 2008
• Top performance no 1 in personal loans all over Mashreq Bank in 2008
Recruiting and training new sales staffs
Developing sales strategies and setting sales targets
Monitoring the team’s performance and motivating them to reach targets
Analyzing sales figures and forecasting future sales
Insuring standards for quality, customer service, health and safety are met
Monitoring and reporting on the effectiveness in reaching our targets specially we are working in three products (Life insurance, medical insurance and personal accident insurance)
Extremely high level of attention to detail
Lead a team and a team leaders by managing day to day activities with no limit to get extra ordinary performance to achieve targets
Punctual and time-sensitive
Preparing and analyzing weakly, monthly quarterly sales reports and achievement for all the teams including team leaders and their teams
Reporting back to senior managers
Achievements
• Top performance no 2 with highest numbers of sold policy for life insurance 2002_ Egypt
• Top performance no 1 with highest numbers and premium of sold policies for accidental insurance 2002_Egypt
• Top performance no 1 with highest numbers for sold policy for life insurance 2003_ Egypt
• Top performance no 1 with highest numbers and premiums for sold policies for life insurance for president challenge world wide Alico_2004
• Top performance no 1 first two quarters in numbers of policies sold life insurance 2005_Egypt
• Top performance no 1 first quarter in premiums for sold policies insurance 2005_ Egypt
Managing a team of marketing and sales executive
Recruitment planning to hire executives and training them
Interacting customers and educating about various products, providing with customers feed back
Centralized data base for companies and customer for delivering quality service
Designing brochures to explain bank profiles and new updates
Setting new ideas and generates marketing theme by using good presentation, flyers and promotions for the management and for the customers
Field visit in calls and learn the staff to control his presentation
Responsible to achieve targets of two products (Personal Loan credit cards)
Motivate the staff and plan with them how to achieves the highest criteria of incentives every month to make them happy and create inside them career path feeding
Assist junior staff as necessary with sales tasks
Improving out team productivity through managing the daily planner and monitoring sales reports
Achievements
• Top team performance no 1 in numbers of credit cards and loans booked overall city bank Egypt_2000
• Top team performance no 1. in premiums of booked personal loans overall City Bank Egypt_2001
courses: Certified in Sales excellence (Brilliance business school – Egypt) Certified in Negotiation for results (Brilliance business school – Egypt) Certified in Souq.com management program (Change Management, Effective Communication, Effective Supervisory Skills, Principles Of Leadership, Team Problem Solving) – (360`s Solutions Business School) - Egypt Certified Customer service banking – (Mashreqbank) - Dubai - UAE Certified business professional (CBP)-(NARD
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