Alia M Anwar

-Greeted numerous visitors, including VIPs, vendors and interview candidates.
-Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
-Managed office supplies, vendors, organisation and upkeep.
-Answered and managed incoming and outgoing calls while recording accurate messages.
-Assisted with event planning, including associated travel and logistical arrangements.

-Defused volatile customer situations calmly and courteously.
-Prepared reports and communication for senior management and clients.
-Managed customer calls effectively and efficiently in a -complex, fast-paced and challenging call center environment.
-Acted professionally and patiently when addressing negative customer feedback.
-Met or exceeded service and quality standards during every review period.
-Effectively managed a high volume of inbound and outbound customer calls.
-Gathered and verified all required customer information for tracking purposes.