Senior Product Manager
Vodafone India Ltd
مجموع سنوات الخبرة :15 years, 7 أشهر
Development, Launch & Performance management of the Fixed Line Voice & Unified Communications portfolio
Managing the Lifecycle of PRI, Toll Free & Conferencing services
Key involvement in Solution Designing, Commercial Discussions, Service Delivery & Assurance for new products: SIP Trunking, Cloud telephony, managed VoIP and Hosted Unified communications
Market mapping, sizing of business opportunities, revenue projections
Product packaging and promotions, strategic/tactical pricing to maximize revenue with EBIDTA control
Driving acquisitions with new offers and schemes
Co-ordination in all aspects of Product Support including pitching for strategic deals, training and presales support
Constant Benchmarking of all products with respect to competition
Revenue monitoring with rigorous sales and funnel governance, LRP planning
Interfacing with Technology, Customer Service, Finance, Sales, Segments, Legal, Regulatory teams
Instrumental in defining the deliverables of the Internet of Things platform at netCORE
Responsible for defining the product roadmap, client pitching, marketing, client on-boarding, delivery of the customized product solution
Daily engagement with Sales functions, partners, engineering functions, marketing communications, higher management
Product suites include the Vehicle Tracking system, Sales force automation, Field Service Fulfilment Tracking, Logistics & Supply Chain Tracking, Remote Attendance
Actively involved in client discussions and pro-active pitching of new solutions for business development.
Successfully set-up integrations with various BFSI clients like Birla Sun Life Insurance, ICICI Securities, ICICI Prudential, Kotak Mahindra for running their trading and life insurance premium services on our Voice platform.
Participated in Tendering Process and Bids for Life Insurance Corporation of India.
Working closely with Triple play operators like Reliance Communications & Airtel, in addition to other Direct-to-home TV operators like Sun TV and Videocon D2H to promote new channels, payment reminders and accept payments over Out-bound Interactive Voice Response calls.
Driving IVR (Interactive Voice Response), SMS, WAP and ASR (Automatic Speech Recognition) based Enterprise Value Added Service applications.
New Product Development (NPD), Conceptualizing Products on all Telco Bearer Channels (IVR Voice: In-dial and Out-dial, Data Products: WAP, ODP, SMS & USSD)
mCommerce, payment gateways and mobile banking based Product developments and delivery. Have developed a number of IVR payment solutions for clients of FirstData.
Conceptualization of On Device applications / Location based apps for Enterprises.
Scoping/Requirement gathering including process flow and use case definitions.
User Experience Design: VUI (Voice User Interface) and flow design in both DTMF and ASR (Automated Speech Recognition) and corresponding ASR grammar preparation.
Implementing solutions addressing business processes of Banking, Securities and Insurance segments on Voice, SMS, native APPs, HTML5 apps.
Worked on new social media strategies for engagement, team collaboration, analytics and security for clients in collaboration with HootSuite.
Providing pricing inputs to sales teams basis the solution requirements.
Assisting Client Servicing teams with Billing inputs by extracting Voice/Data usages from reports and providing the summaries to the Finance teams.
Managing the voice related development processes for a variety of products & services from the concept stage till launch in the Enterprise Business.
Constant interactions with customers to understand their requirements, thus ensuring the right products reach the market at the right time.
Currently handling key products including:
o Fixed Mobile Convergence (FMC) - VPN also known as OneOffice Duo
o Hosted Unified Communications
o International IVR Based Calling
o IMS based services: SIP Trunking & IP Centrex
o Pin Based Calling Service
o Country Specific & Time Specific International Call Blocking Facility
o NGN Project - IP phones, SIP Integrated Access Devices, Video Phones, Softphone Clients
o Retail Telephony
Significant Accomplishments:
Distinction of being the only person in India who is working on Fixed Mobile Convergence namely OneOffice Duo, a one of a kind Voice product.
Merit of being the first to roll-out IMS based Voice services - SIP Trunking & IP Centrex in Asia.
Awarded "A" grade at the in-house enterprise excellence awards.
Worked as a Network Planner on the Vodafone Project in Hyderabad for Nokia Siemens Networks.
Designed the Vodafone GSM network in Andhra Pradesh to ensure a network uptime of 99.99%, with an excellent Quality of Service (QoS) for Vodafone & end users.
Took a proactive approach towards the new industry standards and licenses by the Telecom Regulatory Authority of India (TRAI).
Involved in upgradation of the Vodafone network to a 3G ready network.
Carried out excellent network planning work for Nokia Siemens Networks in Hyderabad.
Significant Accomplishments:
Successfully planned new links using fewer frequency spots, reserving the other spots for future use thus making efficient use of Spectrum.
Performed link optimization on a daily basis to free up frequency spots.
Received “Best Poster Award” for the Postgraduate Project Poster Presentation on UMTS – WLAN Handoff Protocols during MS.
Got the “Best Presentation Award” on Tracking Using RFID at the Inter College Project Showcase during BE.
Distinction of being amongst the top 20 students in the Higher Secondary Certificate (Grade 12) Examinations of Mumbai University in the Science Stream.