أليسا دي لوس رييس

Counter Supervisor / Administrative Assistant
July 2014 - Present
GreenWheel Travel and Tours
Marikina City, Philippines

Duties and Responsibilities:
• Supervise the efficient operations and monitor performance of the assigned team in order to achieve the target sales.
• Ensure team compliance with all reservation policies and procedures and standards of guest service.
• Take initiative in Manager's absence
• Handle company's administrative details such as payroll and other company's work flow.

Reservations and Ticketing Consultant
May 2013-June 2014
GreenWheel Travel and Tours
Marikina City, Philippines


Duties and Responsibilities: • Assist passengers to make reservation, rebooking of flights, special assistance, flight cancellation, etc.
• Answering phone enquiries from passengers and agents on airfares and packages.
• Preparing monthly ticket and hotel booking sales report.
TRAININGS ATTENDED