Alyssa Tenchavez, Administrative Staff/Technical Training and Support

Alyssa Tenchavez

Administrative Staff/Technical Training and Support

Five Stars Management and Quality Consultant

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree, Industrial Engineering
Experience
7 years, 0 Months

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Work Experience

Total years of experience :7 years, 0 Months

Administrative Staff/Technical Training and Support at Five Stars Management and Quality Consultant
  • United Arab Emirates - Abu Dhabi
  • My current job since September 2022

◇ Administrative Staff
• Managed emails and client inquiries using Outlook and Gmail.
• Updated the Company Profile & Company Website.
• Developed and maintained the filing system.
• Prepared daily task report, weekly & monthly pendings.
◇ Developed their social media platform & online customer service representative.
• Developed & produced visual concepts to communicate ideas that inspired, informed, and captivated
the customers/clients.
• Prepared rough drafts, presented ideas & amended designs after feedback.
• Maintained a positive, empathetic, and professional attitude towards social media customers/clients at
all times.
• Ensured customer/client 100% satisfaction & provided professional support.
◇ Technical Training & Support
• Created tests and embed them in a QR Code using a Google Forms.
• Prepared Training Certificates as well as updated the Course Outlines for trainees reference.
• Worked with systems connected to the Abu Dhabi Agriculture and Food Safety Authority (ADFSA),
Highfield Awarding Body for Compliance (HABC) and IRCA.
• Made PowerPoint Presentation to use for training materials & examinations.
• Coordinated and assisted clients during training sessions & facilitated examination booking.
◇ Sales Executive
• Directly engaged with clients as a sales associate through online & phone.
• Issued Tax Invoice and Technical & Financial Quotation to the clients.

HR Associate at University of Cebu
  • Philippines - Cebu City
  • October 2018 to October 2020

Job Description:
Compensation and Benefit Analyst
 Administered compensation, benefits and performance management systems at direction of Campus Human Resource Director.
 Prepares the output for (ATBI) Across the Board Increase for the employees with the coordination of the Cashier’s Office.
 Help design policies to close gaps in the compensation of employees.
 Define a fair, equitable and competitive total compensation and benefits package that fits and is aligned to our company’s strategy and business goals.
 Help design, implement, and manage salary classification and compensation programs.
 Help advice on salary increase requests.
 Observed strict procedures to maintain data and plan participant confidentiality.
 Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Time Keeper (Non - Teaching)
 Gather and compile time sheet data of all employees across respective departments.
 Prepared daily logs using Microsoft Office Suite.
 Verify their absences if they already had filled leave and ensure that the employee had attached any supporting documentation necessary for the use of certain leave codes.
 Check and inspect timekeeping records for errors and rectify.
 Maintain databases of employee timekeeping records.
 Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
 Issue memo’s to the tardy employee and notify the HR Director about it.
 Print, distribute and collect the tardiness report to their respective department and have it reviewed by the owner.
 Submit the summary of the report to the cashier’s office for the payroll.
(Teaching)
 Supervise the 40 working student scholars (called: checkers) assigned to the different college departments with their respective room assignments and duty hours.
 Coordinate with the college secretaries regarding the teacher’s schedule and room assignments.
 Let the checkers encode their weekly report on teacher’s tardiness and arrange the reports by college based on the payroll period covered.
 Let the Deans and Chairpersons sign the compile the signed reports and forward it the cashier’s office.
 Ensures appropriate action is taken whenever attendance related issues arise
Other Admin Tasks:
 Delivered friendly assistance with new hires throughout interviewing and hiring process
 Organized new employee orientation schedules for new hires and explain benefits to plan participants in easy to understand terms in order to educate each on available options.
 Filed paperwork, sorted and delivered mail and maintained office organization.
 Posted positions through approved recruitment channels.
 Answered and redirected incoming phone calls for office.
 Advocated for staff members, helping to identify and resolve conflicts.
 Represent the organization at different HR conferences/ government seminars and gathering in line to the nature of work.



RESOURCE SPEAKER
Corporate Human Resource Echo Training Session 2019
Topic: New Provisions on PhilHealth and SSS Benefits

Office Assistant at ALHABESHI INTERNATIONAL SERVICES AND INC
  • Philippines - Mandaue City
  • April 2017 to May 2017

ON-THE-JOB-TRAINING (OJT)

Job Description:

 Entertained applicant’s inquiries.
 Encoded different files.
 Answering phone calls.
 Filling.
 Job Listing.
 Receiving Application.
 Actively listened to applicant's request, confirming full understanding before addressing concerns.
 Maintained excellent attendance record, consistently arriving to work on time.
 Developed and maintained courteous and effective working relationships.
 Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
 Used Microsoft Word and other software tools to create documents and other communications.
 Completed other task that the Manager assigned.

Sangguniang Katabaan - Chairperson at Barangay Basak Mandaue
  • Philippines - Mandaue City
  • November 2010 to October 2013

Job Description:

 Serves as an ex-officio member of the Sangguniang Bayan.
 Acts as Chairperson of the Committee on Youth and Sports Development of the concerned (SB) Sangguniang Barangay
 Calls and presides over all meetings of the SK and assemblies of the KK, and votes in case of a tie, except when one (1) of the agenda to be discussed involves disciplinary action against her/him, in which case the highest ranking SK member shall preside.
 Takes the lead in the formulation of the (CBYDP) Comprehensive Barangay Youth Development Plan and in the preparation and implementation of the (ABYIP) Annual Barangay Youth Investment Program.
 Ensures the proper implementation of policies programs, and projects, in coordination with the SB.
 Signs all required documents such as financial reports and related documents and warrants/ checks drawn against SK funds for all expenditures.
 Exercises general supervision over the affairs and activities of the SK and the KK as well as over the official conduct of its members.
 Appoints from among the members of the KK a secretary and a treasurer, with the concurrence of the majority of all the SK members.
 Coordinates with SB and other youth organizations regarding youth-related programs and projects that they wish to initiate and implement.
 The SK shall promulgate resolutions necessary to carry out the objectives of the youth in the barangay in accordance within the applicable provisions of the code.
 Initiate programs of designed to enhance the social, political, economic, cultural, intellectual, moral, spiritual and physical development of the members.
 Hold fund-raising activities the proceeds of which shall be tax-exempt and shall accrue to the general fund of the SK; provided however, that in the appropriation thereof, the specific purpose for which such activity has been held shall be first satisfied.
 Create such bodies or committees as it may be deemed necessary to effectively carry-out its programs and activities.
 Submit annual and end-of-term reports to the Sangguniang Barangay reports on their projects and activities for the survival and development of the youth barangay.
 Consult and coordinate with all youth organizations in the barangay for policy formulation and program implementation.
 Coordinate with the National Youth Commission and other development projects and programs at the national level.
 Exercise such other powers and perform such other duties and functions as the Sangguniang Barangay may delegate or as may be prescribed by law or by ordinance

*NOMINATED AS MOST OUTSTANDING SK CHAIRMAN, MANDAUE CITY - 2013
CERTIFICATE OF APRRECIATION
AFFILIATIONS:
• (SK) SanguniangKabataan
SK Chairman 2011-2013
• (DCCTV) DuterteCompaneroCayetanoTabang Volunteer
President -Basak Chapter 2012 - Present
• (KPOP) Kabatan-onan Pagmata, Orassa Pagpakabana-Mandaue
President -Basak Chapter 2013 - Present
• (GIFT) Green Iniatives for the Future Today
President-Basak Chapter 2011 - 2013
Member 2013 - Present

Education

Bachelor's degree, Industrial Engineering
  • at University Of Cebu
  • March 2018

GRADE: GWA= 2.3 *TOP STUDENT College of Engineering Department of Industrial Engineering University of Cebu- Main Campus 1st Semester 2017-2018 *OUTSTANDING SERVICE Officer Batch 2018 College of Engineering Department of Industrial Engineering University of Cebu- Main Campus 1st Semester 2017-2018 (OUIE) Organization of Unified Industrial Engineers EMCEE Methods Improvement Project Oral Defense 2016 Feasibility Oral Presentation 2017 AFFILIATIONS: • University of Cebu Alumni Association, Inc. Member 2018 – Present • (OUIE) Organization of Unified Industrial Engineers- UC Main 3rd year Representative 2015-2016 Treasurer 2017-2018 Member 2018 – Present • (PPIE) Philippine Institute of Industrial Engineers Member 2011 – Present • (DCCTV) DuterteCompaneroCayetanoTabang Volunteer President -Basak Chapter 2012 - Present • (KPOP) Kabatan-onan Pagmata, Oras sa Pagpakabana-Mandaue President -Basak Chapter 2013 - Present • (GIFT) Green Iniatives for the Future Today President-Basak Chapter 2011 - 2013 Member 2013 - Present SEMINARS ATTENDED • 10th Regional Industrial Engineering Research Congress (IERC) OPTIMIZING BUSINESS ANALYTICS IN PURSUING OPERATIONAL EXCELLENCE USJ-R Main Campus, Audio Visual Room San Agustin Building Magallanes St., Cebu City February 26,2018 • REGIONAL ALIGNMENT TOWARDS ASEAN INTEGRATION 4th floor, J Center Mall Bakilid, Mandaue City July 29,2017 • GOOD GOVERNANCE AND RESPONSIBLE CITIZENSHIP University of Cebu Sanchianko St., CebuCity May 19, 2017 • IE TOOLKIT WORKSHOP TRAINING SEMINAR University of Cebu-Main Campus Mach 25, 2017 • 9th Regional Industrial Engineering Research Congress (IERC) INDUSTRY 4.0 INTEGRATION IN ACHIEVING OPERATIONAL EXCELLENCE USJ-R Main, Audio Visual Room Magallanes St., Cebu City February 27, 2017 • KAIZEN 2.0 IE Laboratory, University of Cebu-Main Campus Sanciangko St., Cebu City July 16, 2016 • OPERATIONAL EXCELLENCE TOWARDS INDUSTRY 4.0 FORUM Cebu Grand Hotel N. Escario St., Cebu City November 14, 2015 • IE PROFESSION SEMINAR University of Cebu, AVR-3 UC-METC Alumnos, Mambaling Cebu City August 29, 2015

Specialties & Skills

BENEFITS ADMINISTRATION
CASHIER
COMPETITIVE
COMPUTER SKILLS
CONFERENCES
DATABASE ADMINISTRATION
DOCUMENTATION
FILE MANAGEMENT
FINANCIAL

Languages

English
Intermediate
Filipino
Native Speaker